Customer Service Administrator

8 hours ago

Rotherham, United Kingdom Paragon Customer Communications Full time

At Paragon we combine leading-edge technology and exceptional people to deliver business-critical products and services that achieve enhanced performance for our clients. We have an exciting new opportunity to join the team at Paragon Rotherham as a permanent Customer Service Administrator.

As a Customer Service Administrator you will assist new and existing customers with requests, acting as a single point of contact from initial enquiry through to order completion. You will build strong customer relationships by providing excellent customer service and going the extra mile to ensure a great customer experience.

This is a permanent contract based at our Templeborough site in Rotherham, Monday to Friday, 8:30am to 5:00pm.

**Why join the Paragon Rotherham team?**

Here at Paragon Rotherham, our people are our passion. As proudly accredited as Investors in People we believe in open communication throughout the business, providing all employees the opportunity to feedback and suggest improvements on how things can be done better and giving everyone the opportunity to learn and develop. Here are some of the perks when you work for Paragon Rotherham:
- 22 days annual leave plus bank holidays
- 10 paid sick days on successful completion of probation
- Annual company performance bonus
- Death in Service - 4 times annual salary
- Commitment to your learning and development through Investors in People
- Employer contribution pension

**What will your role as a Customer Service Administrator involve?**

As a Customer Service Administrator, you will be responsible for:
- Communicating with customers ensuring that exemplary customer service is always delivered.
- Coordinating internal departments to deliver projects on time and to customers’ expectations.
- Managing customer budget and timeline expectations regarding projects.
- Being the first point of contact for any customers that require support with our online ordering platform.
- Maintaining the customer database to ensure accurate information and exemplary support.

**What do you need to be successful in this role?**

To be successful as an Customer Service Administrator, you will need to be able to demonstrate you are:
- Experienced working in a customer service or sales-based role, ideally within the Print Industry, however, this is not essential.
- Able to work as part of a team.
- A problem solver that naturally looks for solutions for customers.
- Confident in using your initiative to prioritise and organise your work.
- A great communicator.

You may have experience in the following role: Account Executive, Customer Service, Sales Administration, Administrator, Call Centre, Receptionist.

**Benefits**:

- Company pension
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Rotherham, S60 1EN: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: AE - 0523

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