Customer Services Representatives
17 hours ago
**Salary**
£25,583 - £25,989 (Pro Rata)
**Contractual hours**
18
**Basis**
Other
**Region**
Rotherham
**Job category/type**
Customer Services
**Date posted**
29/08/2025
**Job reference**
REQ21014
Directorate: Finance & Customer Services
Permanent, Full Time/Part time, 37 or 18 hours per week
This is a great time to join our Customer Services team at Rotherham Council. We’re transforming the way we deliver services to meet the changing needs of our community.
More and more, our customers want the freedom to self-serve at any time, with instant access to the information and support they need. We’re working hard to make that happen, delivering high-quality service to a wide range of people with different needs and preferences, around the clock, every day of the year.
No matter how our customers choose to contact us whether by phone, face-to-face or online; we’re committed to ensuring they receive the same excellent experience every time.
We’re currently recruiting several Customer Service Representatives to join both our daytime and out-of-hours teams.
We’re looking for people who are confident and effective communicators, able to support customers with empathy and professionalism. You’ll need to be adaptable, approachable and well organised, ready to respond to a variety of customer needs. Most importantly, you’ll be passionate about our services, our goals and the people we serve.
As an out-of-hours Customer Service Representative, you’ll work a minimum of three six-hour shifts per week, responding to emergency enquiries from customers outside of our core operational hours. Some Bank Holiday working is expected. You’ll receive full training and all the equipment you need to work comfortably and effectively from home.
For all roles, we offer comprehensive training and 22 days of annual leave per year, pro-rata for part-time hours.
Please note interviews will take place week commencing Monday 22nd of September 2025.
Applicants should be aware that a brief pre-screening (telephone based) exercise will be carried out as part of the shortlisting process.
- Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our _website_._
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