Patient Pathway Coordinator

If you are looking for an interesting and varied role and would like to work as part of a friendly and busy team this could be the position you are looking for

A new post has arisen for the role of Patient Pathway Co-ordinator within the Dermatology Team at Kings Mill Hospital.

We are looking for an enthusiastic and motivated team player with empathy, compassion, an excellent communicator & good problem solving skills. You will require high levels of tact and diplomacy with the ability to prioritise your own workload effectively to enable day to day management.

You will be working within a team of 1 other Patient Pathway Coordinator, 1 Skin Cancer Coordinator, 2 Records Assistants and 3 Clinical Typists.

The role of a Patient Pathway Coordinator is similar to a Medical Secretary role in which you will provide high quality administrative support to the team of Dermatologists and provide excellent Patient care to all of those under our service.

**On a day to day basis this would involve**:

- General admin, receiving and managing incoming post and referrals and distributing out to the Dermatologists.
- Managing the Patient tracking list to ensure all patients are treated within a timely manner and adhering to National operating standards.
- Booking patient appointments.
- Audio typing.
- Minute taking for the Dermatology MDT meetings
- Managing Clinician diaries and annual leave, cancelling clinics when needed.

Thank you for your interest in this role.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal’s Trust of the Year in 2020.

The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.

For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.

Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.

We would love you to join us.

To be the main point of reference for the Dermatologists to ensure administrative support throughout the patient’s journey at the hospital working as a team with Patient Pathway Co-ordinator colleagues to ensure appropriate cover.

Ensure that all appointments across the patient pathway from referral to discharge are booked in line with targets/standards. Undertake validation of the RTT Patient Tracking List.

Provide a patient centred and timely response to all telephone enquiries from patients.

Ensure all mail is sorted and correspondence dealt with in a timely fashion.

Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust information is robust following agreed on escalation procedures.

Typing of patients clinical letters and liaising with GP’s and community nurses to ensure patients prescriptions are actioned and tests are completed.

Liaise with the Clinical Typist to direct and ensure all Outpatient Clinic letters, operation notes and ward discharge letters are typed in accordance with typing turnaround standards.

Confirm in writing, details of the agreed appointment dates, thus ensuring patients have all the information required for their outpatient visit.

Change and cancel Clinic appointments as appropriate and in accordance with the Trust Access Policy.

Liaise with Clinic Prep Clerk / Records Assistant as appropriate to ensure all case notes are available and fully prepared for the patient’s attendance at Clinic.

Ensure all Clinics are fully reconciled in conjunction with the Clinic receptionists.

All outcomes should be actioned within 24 hours in line with Trust SOP and protocols.

Please see the attached job description and person specification for full details