Book & Assessment Coordinator

We have a rare and exciting opportunity for a patient focused individual to join our friendly and supportive Patient Transport Service team in Sutton. Whether you are already in the NHS looking for a change or wanting that first step on in your NHS career, this could be an ideal opportunity to gain experience in a high profile service.

Applicants should be IT literate and demonstrate an ability to deal with confidential information.

Please use your supporting statement to clearly evidence how your experience meets the essential criteria for this administrative and customer service role.

Support and training will be provided, and all team members are encouraged to continue their professional development.

As the first point of contact for patients’ transport queries, the post holder will be expected to provide a professional service and conduct themselves accordingly at all times. The post holder will liaise with a variety of staff throughout the Trust, Ambulance Services, and external organisations around the country.

The post holder will be expected to deal with all enquiries and assess eligibility for patient transport using the agreed Trust and Department of Health and Social Care criteria and assessment tools. All duties must be carried out in a timely manner maintaining a professional courteous service at all times.

The post holder will be primarily based in Sutton but may be required to travel to Chelsea in order to cover periods of planned absence. Adjustments to working hours may occasionally be required in order to ensure business continuity during periods of planned staff absence.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Day care Unit in Kingston Hospital

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits and learning and development opportunities. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification.

To interview patients over the telephone to establish their eligibility for hospital transport and informing them of the outcome

Explaining the lines of appeal to patients if they are not happy with the decision given.

To accurately maintain records of patient transport requests and their outcome

To provide information regarding alternative travel arrangements to the hospital sites

To accurately book all PTS eligible patients

To provide information and advice on the Non-Emergency Patient Transport policies and procedures

Booking patients ready to go home when their consultation or treatment is finished

Liaising with relevant wards and departments and other service users

Monitoring patient waiting times and escalating breaches to the Patient Transport Team Leader or Site Controller

To arrange urgent and emergency ambulances when necessary

To deal with any transport enquiries and work alongside the transport supplier