Patient Coordinator

1 day ago

Sutton, United Kingdom Sutton Orthodontics Full time

**Patient Coordinator**

We are looking for a Patient Coordinator to join our team at Sutton Orthodontics Practice.

**The days & hours required**:

- Full time 40 hours (8-hour shift)
- Day shift
- Monday to Friday (some Saturday availability)

**Responsibilities**:

- Deal with patient enquiries and bookings, manage the diaries of the practitioners, and ensure that the patient journey is flawless from start to finish.
- Build rapport with the patients throughout their journey.
- Deliver patient consultation treatment plan.
- Perform other general administrative tasks as required.
- Coordinate patient care with clinicians and therapists
- Manage patient records and ensure that all necessary paperwork is completed to ensure accuracy of data.
- Monitor patient progress and adjust treatment plans as needed.
- Assist with clinic duties such as opening and closing the practice.
- Managing the payment options.
- Monitor and update spreadsheets.
- Experience in dental and particularly orthodontics dentistry would be a distinct advantage, as would experience of working within a Patient Experience Journey.

Further duties will entail covering reception & liaising with various team members. Most importantly, you will manage the journey for new patients from the initial inquiry to a successful acceptance of treatment.

**Skills and experience**:

- Driven and confident approach in engaging in conversation to build relationships and overcome objections.
- Innovative, open-minded, thinking and a willingness to try new processes.
- Ability to perform in a target driven environment.

**Benefits**:

- 20 days holiday a year + bank holidays
- Salary £22,500 - £24,500 depends on experience plus quarterly bonus.
- Employer Pension Contributions
- Employee discount
- On-site parking

We are looking for someone who excels at customer service and organisation. You will be an approachable person with an outgoing personality, but also a high level of professionalism and maturity.

**Salary**: £22,500.00-£24,500.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Quarterly bonus

Ability to commute/relocate:

- Sutton: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Dental: 1 year (required)
- Patient coordinator: 1 year (preferred)
- Dental receptionist: 1 year (preferred)

Work Location: In person

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