Fleet Administration Executive

2 weeks ago

Milton Keynes, United Kingdom Return on Investment Ltd Full time

**Location**:Milton Keynes

**Salary**:Up to £24,000 p/a + benefits

**The role involves**:

- Answering inbound fleet enquiries
- Generating quotes and orders adhering to our clients’ processes
- Analysis and reporting of large amounts of customer data using Excel
- Following up through the registration process to vehicle delivery
- Updating the database with changes to customer details / actions / order progress etc.
- Ensuring customer files are managed and organised effectively
- Processing vehicle orders
- Liaising with the end customer and other departments as required
- Managing customers and stakeholders’ expectations
- Adherence to relevant legislative and compliance regulations
- Preparing reports for internal use and for customers/retailers

**Directly relevant experience is not necessary; however, we are looking for**:

- Highly skilled administrators with a keen eye for detail
- Organised, self-motivated people with a strong sense of personal accountability
- Experience gained in an office, preferably in a business to business (B2B) environment
- Strong IT skills; any experience of using CRM/Database systems is advantageous, as is proficiency in Excel
- Analytical mind with a real focus on identifying insights within large amounts of data
- Excellent organisational skills and a task-focused mindset
- Excellent telephone manner
- Previous customer service experience (preferred but not essential)
- Previous Fleet Automotive experience (preferred but not essential)

**Why you should work for ROI**:
Our people are at the heart of what we do. By joining ROI you will be joining a business that prides itself on offering excellent opportunities for training and development, with market leading benefits to ensure that ROI is genuinely a company our people want to work for. You will be:

- Working with a well-established client
- Given exciting opportunities for career progression and enrichment.
- 22 days holiday (Plus bank holidays) with 3 flexidays after one year’s service and further increases after three, seven and ten years.
- Access to healthcare schemes
- A day off on your birthday and a voucher to treat yourself to something nice.
- Offering hybrid working to allow a mixture of home/office working.

**Who are ROI?**

ROI is a market-leading business providing sales support to some of the biggest names within the automotive industry. With an excellent track record of innovation, we work with manufacturers to help transform their approach to sales, customer service, marketing and technology and are proud to offer fantastic opportunities for career development to our people, with 80% of our managers having been promoted internally.

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