Customer Payments Officer

About the team:
Join our Customer Payments Team within the Mortgage Servicing Department as a **Customer Payments Officer**. Our team handles a variety of tasks, from checking incoming transactions to processing account adjustments. We value collaboration and precision, ensuring smooth payment operations for our customers. If you're detail-oriented and enjoy diverse, impactful work, we'd love to have you on board.

About Us:
The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.

Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.

What you will be doing:
The **Customer Payments Officer** is a pivotal role within the Mortgage Servicing department, you will have the opportunity to deliver a high-quality service for customers mortgage accounts from initial completion through to redemption that visibly contributes value and exceeds client and customer expectations.

Your responsibilities will include
- Processing all Finance tasks to agreed timescales and quality standards.
- Ensuring timely and accurate preparation of invoices, fees adjustments, or reversals utilising the journals as appropriate.
- Ensuring financial activities or other account adjustments and all credit arrears processes are always processed accurately.
- Ensuring correct appliance of procedures and mandates for each Client and take responsibility to report breaches to line manager when identified.
- Demonstrating excellent communication skills when dealing with internal queries and ensure the customer journey is considered in all interactions.

With a number of exciting opportunities in this role, you will be part of the transformation program which will create a new operating platform for the business. As the company and team grows, so should you

In return for your commitment:
We offer a base salary dependent on experience of between £24,000-£25,000 and a competitive benefits package including:

- Discretionary annual bonus opportunity of up to 12.5%
- 28 days annual leave plus bank holidays
- Contributory pension (8% employer 5% employee)
- Life Assurance (4x salary) plus Group Income Protection
- Access to Private Medical Insurance and Medical Cash Plan
- Maternity & Adoption Leave - Occupational Maternity/Adoption Pay provided at 100% of salary for the first 26 weeks.
- Paternity Leave - 8 weeks of paid leave to be taken within 12 months of birth or adoption.
- Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme.

Could you be the one?:
We are looking for talented individuals who have the experience and knowledge set out below:

- Previous experience of working within a regulated mortgage environment
- Previous experience working in a finance administration role
- Detailed understanding of Microsoft Word, PowerPoint and Excel is essential.
- Strong attention to detail and accuracy is essential

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

What to do next:
Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page.
- OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds._
- As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress._
- Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are