Customer Services Officer
1 week ago
CUSTOMER SERVICES OFFICER
GR 5 (£25878.00 - £29439.00)
1 POST
PERMANENT 37 hours
An exciting opportunity has arisen to appoint a Customer Services Officer's within the Fund’s Customer Services Team
The Fund is one of the UK’s largest pension funds providing, from it’s ‘state of the art’ new building at i9 in Wolverhampton, local authority pension benefits for employees across the West Midlands. The Fund manages and administers the pension interests of over 330,000 scheme members, 800+ employers and currently has over £20 billion in assets under management.
We are seeking a highly organised and flexible full-time Customer Services Officer who will be based in the Customer Services team. This rewarding and challenging role will involve communicating with a variety of customers on a daily basis, the majority of which will be members of the scheme. The responsibilities will include:
- Resolving face to face customer enquiries in our reception area, as and when required - Completing processes within our pension administration software
- Providing a comprehensive and professional customer service, working flexibly to achieve targets
You will be responsible for communicating effectively with both internal and external stakeholders on all levels whilst managing your workload proactively to ensure deadlines and targets are met.
In return we offer excellent development opportunities, plus a range of benefits that include a career average pension scheme.
**Job Types**: Full-time, Permanent
**Salary**: £25,878.00-£29,439.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Free parking
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Wolverhampton
Flextime
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