Direct Payment Independent Living Advisor

1 week ago


Wolverhampton, United Kingdom Barrie Bookkeeping & Payroll Solutions Limited Full time

We are looking for an enthusiastic individual to join our team to provide advice and information to individuals receiving Direct Payments.

This role will be office based in Central Wolverhampton.

**Location**: Wolverhampton

**Salary: FTE **£20.177 per annum

**Hours**:35 hours per week

**Days & Times**:Monday to Friday 9:00am and 5:00pm

**The Role** - As an Independent Living Adviser your main duties will include:

- Initial contact with service user
- Explaining direct payments, Going through the process and expectations for them.
- Assisting with direct payment paperwork.
- Completing an initial costing of their direct payment budget.
- Explaining employment and payroll procedures for personal assistant.
- Talking through how to use pre-paid cards.
- Completing contacts of employment for personal assistants.
- Budget re-costing if there is a change to their direct payments.
- Offering support and guidance to any direct payment recipients.

**Skills, Experience and Qualification** - We are looking for someone with the following attributes:

- Experience of working with vulnerable people
- Experience of providing information or advice to others or within a customer service environment
- Ability to communicate clearly both verbally and in writing adapting your style to suit the audience
- Ability to manage diary and workload effectively
- Current driving licence and unrestricted use of vehicle
- Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook)
- Ability to input and maintain accurate data records
- Excellent telephone manner
- Ability to work as part of a team and on own initiative
- Ability to work flexible and to deadlines

The applicant must be a car driver

**Perks**:

- Employee assistance programme
- Death in service benefit
- Pro-rata 30 Days annual leave plus bank holidays
- Mileage allowance for travel related to work

**Job Types**: Full-time, Permanent

**Salary**: £20,177.00 per year

Schedule:

- 8 hour shift


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