Client Services Coordinator

2 weeks ago

Manchester, United Kingdom London door company Full time

BHID is now the UK’s leading home interiors specialist, and the ‘go-to’ brand for high end clients who are looking to furnish any area of the home. The business comprises three brands, Neville Johnson Furniture and Stairs, Tom Howley Kitchens and London Door Company, and employs in excess of 800 employees.

We are seeking to recruit a Client Service Coordinator in our London Door Company department, to support our busy Client Services department in providing a first class service to all clients and support them through their experience. The role provides a communication link between our high end discerning clients, sales, field and operational staff.

Responsibilities include:

- Liaising with clients and staff over issues raised pre and post installation;
- Provide prompt, courteous service to all clients;
- Update call logging;
- Keep office and field staff informed of key matters, reporting all incidents affecting the schedule and/or the office procedures to the department manager as they occur;
- Assume ownership of all projects and ensure correct processing of orders in accordance with departmental systems;
- Adhere to the departmental procedures as advised.

Key Requirements:

- Excellent verbal and written communication skills;
- Confident telephone manner;
- Accuracy and attention to detail;
- Ability to prioritise;
- I.T. literate;
- An organised approach;
- Experience in the kitchen industry would be advantageous but not essential

**Benefits**
- 22 days annual leave plus bank holidays (rising with service).
- Contractual pension with salary exchange.
- Free parking.
- BHID Connect - through our partnership with Reward Gateway, you can save money on everyday spending and make your money go further at up to 770 retailers.
- Wellbeing centre - exercise videos, mindfulness tools, nutritional and financial advice.
- Employee Assistance Programme - access to 24/7 counselling and support helpline.
- Employee Mortgage Services - through our partnership with Charles Cameron we provide access to mortgage advice and education services.
- Christmas functions.
- Free hot drinks, including free use of drinks vending machine.
- We are constantly reviewing our benefits and have some exciting new initiatives coming soon

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Transport links

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: NWT-CSX-001046

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