Energy Services Administrator

**Energy Services Administrator**:

- Vertas Group Limited

**Vertas HQ, 2 Friars Bridge Road, Ipswich**

**37.5 hours per week, 52 weeks per year**

**Monday to Friday**

**£20,319 per annum**

We're looking for someone with a strong working knowledge of Microsoft Office, and Excel in particular - to create and maintain multiple spreadsheets, process billing and commission payments, and provide accurate administrative support.

**Role Purpose**:
Working as an integral part of the Energy team, you’ll provide extensive administrative support to channel Contract Managers. This will include validation of EDI invoicing using our system and to log/follow up queries as well as providing reporting where required.

Have a good understanding of the Energy industry, and demonstrate the ability to learn quickly and take on board the training we’ll provide, and deliver accurate administrative support following the Vertas Energy channel processes.
- To ensure the business delivery KPI’s are met in the Energy channel by effective administrative support of the channel Contract Managers.
- To ensure accuracy in all operations processes applied within the channel minimising corporate and financial risk for the channel.
- Liaise with Internal Stakeholders to demonstrate operational accuracy and reconcile accounts.
- Deliver a seamless, resolution based service delivery to all customer accounts, to create a reputation for first class service.
- Reinforce brand values with Customers during service delivery.

**Accountabilities**

Maintenance and upkeep of data on the Sigma system.

Document processing.

Creation of reports on the Sigma System.

Innovation of Sigma processes including customer reporting.

Arranging meter upgrades

**General**

Contribute to the ongoing development and improvement of operational processes and other areas of the business.

Ensure all communications to internal and external customers are to the highest standard to maintain a professional image and promote the Vertas brand.

Contribute and implement business strategy where required, with successful support processes to manager all channel commodities and contracts.

**Measure of success**

Ensure 95% data coverage within previous 3 months.

Ensure positive reduction in non AMR metering.

Process all bills within 72 hours of receipt.

Positive customer feedback.

Effective record keeping.

Achievement of general business KPI’s

Internal relationships positively measured

Effective resolution of customer issues

**How you act**
- You are aware of and anticipate what the customer needs (Customer focused)
- Shows initiative - you come up with ways of improving how we do things Organiser - you plan your day
- To ensure that your work is completed proactively and to standard
- Team Worker - you work with others to deliver results and provide support (People focused)
- Delivery Focused - you work to achieve solutions for customers and the business

**Benefits**

Contractual benefits
- 25 Days annual leave FTE plus bank holidays, increasing to 26 days FTE after a year of service

Royal London Salary Sacrifice Pension

Company Sick Pay

Non contractual benefits
- Annual leave purchase scheme

Lifeworks high street and online discounts

Medicash Health cash plan funded by the company

WeCare 24/7 employee assistance including remote GP and counselling

Mental Health First Aiders

Tusker Electric vehicle salary sacrifice scheme

Bike2Work Scheme

Vertas Finest Recognition Scheme

Annual Making the Difference Awards

Refer a friend rewards

Personal Development opportunities including Aspire to Inspire and self led learning

We want enthusiastic individuals with a positive working attitude to join our team of 4,000 colleagues across the UK. Vertas Group are an inclusive and equal opportunities employer who believe that our people power what we do. We aim to ensure that our workforce reflects the diversity of the communities in which it operates.

**Job Types**: Full-time, Permanent

**Salary**: From £20,319.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Energy Sector: 1 year (preferred)

Work Location: In person

Reference ID: HQ Energy / VCF. 4190