Sheq Administrator

**Aaron Services, part of The Sureserve Group are a market leading heating and hot water specialist with 35 years of successful delivery and a growing client base, we are on the lookout for a SHEQ administrator to join our team in our Ipswich Office.**

**Benefits**:

- Sharesave PLC share purchase options
- Support provided for professional qualifications
- Employee wellbeing programme, offering regular health fairs, occupational health support, telephone support
- counselling for staff
- Long service recognition
- Service level awarded annual leave policy
- Enhanced maternity/ paternity packages
- Childcare vouchers
- Dental/Healthcare cash plan
- Cycle to work scheme
- Women in Business Group
- Sureserve Academy
- a platform for development, career progression
- Employee Voice programme
- Social activities for all of our Teams
- Sureserve Legends
- celebrating the fantastic ways in which our employees live our values.

**Purpose of the Role/Role Overview**:
You will be responsible for the day-to-day operation of Quality functions and duties, organizing and collecting information relating to assessments, inspections, and providing accurate data to our busy Operations and Management Teams.

Working closely our training providers, the SHEQ Administrator will plan and arrange training and assessments for our engineers. This will support a good understanding of the need for Quality of Work and professional attitudes for future development of the business, creating an environment which encourages.

You will need to have experience of dealing confidently and professionally with complaints from customers to ensure that company procedures are followed, and that complaints are dealt with effectively and in a timely manner.

Some travel across the East of England will be required.

**General Duties/Key Responsibilities**:

- Ensure engineers meet our criteria with all relevant paperwork and completed relevant training to their role before they start working as an Aaron Services Employee, and that training is kept up to date throughout the course of their employment with the company.
- Collate Health and Safety information training on the online training system, maintaining accurate data records for use by the Management Team.
- Planning in-progress annual assessments with third party auditors for gas engineers
- Monitor and collate evidence to ensure engineers operate in accordance with the company requirements, relating to the ongoing demonstration of competence in “Matters of Gas Safety (MoGS)” working within the principles of the Group Competency Scheme (GCS).
- Updating the internal and external data systems with accurate information in a timely manner.
- Deal with customer complaints and feedback in a professional and courteous manner, updating the Company Incident Log in conjunction with the Operational team.
- Monitoring engineer performance by gathering relevant data and producing statistical reports from both internal and external data sources. Produce summaries Health and Safety Inspections and communicate trend analysis to the Operational team.
- Liaise and organise with the Management and Operations Team on issues related to training requirements and technical support for existing and future operatives.
- Produce trend analysis with regards to complaints on a quarterly basis. Ensure compliments are completed and sent to the Operational branch in a timely fashion.

**The Sureserve Group of businesses provide market leading compliance and energy services across the UK, with over 2,100 employees working from over 20 offices.**

**We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.**

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£22,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Ipswich, IP8 4JU: reliably commute or plan to relocate before starting work (required)

Reference ID: Aaron Services SHEQ Administrator