Food & Beverage Supervisor

Job Advert

**Food and Beverage Supervisor**

**Reports to**:F&B General Manager, F&B Manager, F&B Duty Manager
**Location**:The Glasshouse International Centre for Music
**Working hours**:24 hours per week, including evening and weekend work
**Salary**:SCP20 £22,145 pro rata per annum

**About The Glasshouse International Centre for Music**

We’re a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians are nurtured and showcased on the same stages as platinum
- selling performers. And where youth choirs and tambourine
- shaking toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia.

Whether you’re front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team that means 2 million people enjoy top - notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across the North East and through live
- streamed performances and digital lessons.

**About you**

Do you love customer service and thrive in a fast-paced environment? Are you great at leading a team and upselling strategies? We're looking for experienced passionate supervisors to elevate our customer experience If you’ve got experience in Food & Beverage or Hospitality, let's chat

We’re open during the day for our classes, and evenings for shows and concerts, currently we’re looking for people who have availability to work both during the day, evenings and weekends.

**The impact you’ll make**

Take pride in your work and bring your dedication and hard work to the forefront as a vital member of our F&B Team. As a direct representative of The Glasshouse, you will offer a welcoming, warm, and professional service to our audiences and visitors, ensuring every interaction is memorable.

You will have the opportunity to lead teams across our various F&B outlets, including our bars, café, and brasserie, adapting to business needs and gaining diverse experience. Additionally, you will contribute to the success of our prestigious conferences and external hire events.

Join us to progress your hospitality career in a dynamic and supportive environment, where your commitment to excellence and passion for hospitality will shine.

Our F&B team members will only be permitted to serve/sell alcohol in accordance with licensing law. If you are under the age of 18 you will be allocated alternative duties within the F&B portfolio.

**It would be great if you had experience in**:
Experience in leading teams & staff training

Experienced in both café & bar/cellar work

Supervisor/Team Leader experience, preferably in a Food and Beverage or Hospitality background

**Skills and knowledge of**:
Product upselling

Ability to work under own initiative

Strong leadership skills, leading by example

Excellent customer service skills

Excellent interpersonal skills

Ability to multitask and prioritize a varied workload

A strong understanding of operational F&B requirements

**It also helps if you have**:
Table service experience, food hygiene and allergen awareness, barista trained, cocktail trained

**You’ll be responsible for**:

- Upselling and Recommendations: Ensure that the Food & Beverage Team Members are aware of their duties and responsibilities to upsell directly to customers by recommending specials and additional products.
- Efficient and Warm Service: Serve customers efficiently and appropriately, with a professional and warm manner.
- Team Supervision: Supervise the Food & Beverage Team Members in setting up F&B areas ready for service and throughout service.
- Hygiene Standards: Ensure that hygiene standards are met and exceeded.
- Leadership Role: Deputize for the Food & Beverage Team Managers when required.
- EPOS Till Operation: Serve customers using an EPOS till system in adherence with Company Cash Management Policy.
- Cash Handling: Handle cash in adherence with Company Cash Management Policy.
- Exceptional Customer Service: Deliver exceptional customer service and attention to detail.
- Staff Motivation: Motivate staff and lead by example to increase our TripAdvisor rating and reviews.
- Line Manager Duties: Undertake duties as requested by your Line Manager.
- Beverage Preparation: Make drinks, including barista coffees when required (training will be provided).
- Kitchen Collaboration: Work in tandem with the kitchen team to deliver efficient food service.
- Allergen Awareness: Ensure awareness of allergens in any food/drink served. If in doubt, refer queries to the on-duty manager immediately.
- Licensing Compliance: Always comply with licensing law and internal policy pertaining to the sale and service of alcohol. If in doubt, refer queries to the on-duty manager immediately.
- Service Preparation and Cleanliness: Prep all outlets for service and ensure that all outlets are correctly cleaned down at the end of each service run.
- Area Maintenance: Ensure that y