Food & Beverage Duty Manager

Food and Beverage Duty Manager Deadline for applications: 20th November, 12pmReports to: F&B General ManagerLocation: The Glasshouse International Centre for MusicWorking hours: casual contractsSalary: SCP23 £13.27 About The Glasshouse International Centre for Music We’re a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians are nurtured and showcased on the same stages as platinum‑selling performers. And where youth choirs and tambourine‑shaking toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia. Whether you’re front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team that means 2 million people enjoy top‑notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across the North East and through live‑streamed performances and digital lessons. About you Do you love customer service and thrive in a fast‑paced environment? Are you great at leading a team and upselling strategies? We’re looking for experienced passionate supervisors to elevate our customer experience If you’ve got experience in Food & Beverage or Hospitality, let’s chat. We’re open during the day for our classes, and evenings for shows and concerts, currently we’re looking for people who have availability to work both during the day, evenings and weekends. The impact you’ll make Take pride in your work and bring your dedication and hard work to the forefront as a vital member of our F&B Team. As a direct representative of The Glasshouse, you will offer a welcoming, warm, and professional service to our audiences and visitors, ensuring every interaction is memorable. As the Food & Beverage Duty Manager, you’ll lead an enthusiastic F/B team, working closely with colleagues to deliver exceptional customer service across a variety of exciting activities and events. Upselling is a must, and you’ll inspire your team to maximise sales while ensuring every guest has an unforgettable experience. Your role will focus on live service delivery, ensuring top‑notch service at all times. You’ll also contribute to service development and handle practical tasks like stock management, ensuring smooth and efficient operations. Experience and Skills It would be great if you had experience in: Strong experience of bar, restaurant and café work in a management capacity Cash management experience Able to demonstrate experience in stock management and control Strong staff management experience including training, recruitment and rostering Skills and knowledge of: Ability to work under own initiative Strong leadership skills, leading by example Excellent customer service skills and interpersonal skills Ability to multitask and prioritise a varied workload A strong understanding of operational bar requirements Able to work flexibly to meet the needs of the business including weekends, holiday periods and a mix of day/evening work Professional conduct at all times It also helps if you have: Personal licence holder Coaching/Training experience Key Responsibilities Leadership & Management: Implement and lead on upselling strategies. Effectively manage F/B staff to ensure high standard of customer service. Lead and deliver staff training plans, ensuring all team members are knowledgeable and skilled. Support recruitment and training of the F/B team. Follow The Glasshouse ICM’s policies to promptly and effectively address any staff issues. Lead by example, adapting to circumstances to achieve wider team and organisational goals. Actively role model The Glasshouse ICM’s values, maintaining a fun and safe atmosphere for patrons and staff. Customer Service & Sales: Resolve customer complaints/queries professionally and courteously, in line with existing policies. Proactively seek opportunities to enhance visitors’ experiences. Lead and implement upselling strategies, inspiring the team to maximise sales while ensuring exceptional customer service. Motivate the team to engage with customers effectively, promoting and upselling products and services. Operational Excellence: Ensure all F/B outlets are clean, tidy, and presentable at all times. Manage overall setup and service delivery across all F/B outlets as required. Ensure cash handling is completed in accordance with policy and procedures. Complete daily reports in a timely and accurate manner. Prep and deliver concise and comprehensive shift briefings focusing on health, safety, and excellent customer service. Report any incidents or equipment issues to relevant staff, following policy and procedures. Collaboration & Coordination: Work with events & hires, programming, and box office colleagues to ensure adequate staffing levels for efficient service. Support your team and wider programming colleagues with operational queries. Support the Audience Experience Coordinator in stock takes, stock management, ordering, and invoices as required. Quality & Safety Controls: Set and deliver on quality and safety controls. Follow health and safety guidelines at all times. Maintain in‑depth knowledge of licensing regulations and ensure compliance by all staff. Ensure all F/B staff members adhere to uniform standards and are aware of their duties, role expectations, and health and safety requirements. Inventory & Stock Management: Deliver effective stock management to minimise waste and maximise sales. Responsible for stock deliveries, cellar, and line maintenance. Assist with cashing up, following set practices. Event Support: Ensure adequate staffing levels for efficient service during events. Provide accurate and timely event quotes to colleagues as requested. Our commitment to your development At The Glasshouse, we’re always learning. And we know that when it comes to training, everyone is different. So you’ll work closely with your manager to identify what your training journey will look like. If you have a specific interest or you would like to develop your skills in a certain area, we want to hear about it. This may be through gaining a qualification, on‑the‑job training or learning within your team, but whatever path you take, through training and support, we’ll help you develop the skills and knowledge you need to thrive in your role. Diversity, Equality, and Inclusion At The Glasshouse, we encourage a working environment that’s welcoming, inclusive, and diverse. Different backgrounds, views and experiences are valued so everyone can be themselves. Our venue and programmes are for everyone, so we want to make sure this opportunity is available to everyone, no matter your background or the challenges you’ve faced. Are D/deaf, have a disability, learning difficulty or significant long‑term health condition which affects your daily life Describe yourself as neurodiverse (dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others) Grew up in a family receiving Universal Credit or state benefits Have ever lived in council or social housing or been on the housing register Have ever lived in sheltered accommodation or experienced homelessness Experienced being in care at any point in your life Have been a refugee or asylum seeker Are from the African, South, East and South‑East Asian, Middle East, Latinx or North African diaspora, or have experienced racism These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply. We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age, disability or any other protected characteristic as outlined in the Equality Act 2010. Safeguarding children, young people and adults at risk We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all that work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development to support safer working practice across our workforce. Our roles are subject to a safer recruitment process which includes relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate. Right to Work We welcome applications from candidates already eligible to work in the UK or those that can apply for a visa granting permission to work in the UK (e.g. dependent visas, ancestry etc.) that do not require sponsorship. You will be asked to share proof of this prior to receiving any offer of employment. Our application process Closing date for applications: 20th November 2025, 12 pmInterview date: 21st November 2025 If you have any questions about the role or the application process, please contact us at recruitment@theglasshouseicm.org. #J-18808-Ljbffr