Food & Beverage Team Member

Job Advert

**Food and Beverage Team Member**

**Reports to**:F&B General Manager, F&B Manager, F&B Duty Manager
**Location**:The Glasshouse International Centre for Music
**Working hours**: 24 hours per week, including evening and weekend work
**Salary**:SCP19 - National minimum wage

**About The Glasshouse International Centre for Music**

We’re a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians are nurtured and showcased on the same stages as platinum
- selling performers. And where youth choirs and tambourine
- shaking toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia.

Whether you’re front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team that means 2 million people enjoy top - notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across the North East and through live
- streamed performances and digital lessons.

**About you**

Do you love delivering awesome customer service? Excited by a fast-paced environment? We're on the hunt for dedicated team players to elevate our customer experience If you've got experience in Food & Beverage or Hospitality, we want to hear from you

We’re open during the day for our classes, and evenings for shows and concerts, currently we’re looking for people who have availability to work both during the day, evenings and weekends.

**The impact you’ll make**

Take pride in your work and bring your dedication and hard work to the forefront as a vital member of our F&B Team. As a direct representative of The Glasshouse, you will offer a welcoming, warm, and professional service to our audiences and visitors, ensuring every interaction is memorable.

You will have the opportunity to work across our various F&B outlets, including our bars, café, and brasserie, adapting to business needs and gaining diverse experience. Additionally, you will contribute to the success of our prestigious conferences and external hire events.

Join us to progress your hospitality career in a dynamic and supportive environment, where your commitment to excellence and passion for hospitality will shine.

Our F&B team members will only be permitted to serve/sell alcohol in accordance with licensing law. If you are under the age of 18 you will be allocated alternative duties within the F&B portfolio.

**It would be great if you had experience in**:
Customer service in Food and Beverage or Hospitality, beverage preparation

**Skills and knowledge of**:
Product upselling, cash handling

**It also helps if you have**:
Table service experience, food hygiene and allergen awareness

**You’ll be responsible for**:

- Product Upselling: Upsell and recommend products where appropriate.
- ** **Customer Service Excellence: Collaborate with the Audience Experience and FOH Team to deliver exceptional customer service.
- Efficient Service: Serve customers efficiently and appropriately, with a professional and warm manner.
- Collaboration with Kitchen Team: Work in tandem with the kitchen team to deliver efficient food service.
- Compliance with Licensing Laws: Always comply with licensing law and internal policy pertaining to the sale and service of alcohol. If in doubt, refer queries to the on-duty manager immediately.
- Outlet Preparation and Cleanliness: Prep all outlets for service and ensure that all outlets are correctly cleaned down at the end of each service run.
- Service Area Maintenance: Ensure that your service area is kept clean and tidy throughout service and opening hours.
- Visitor Experience Enhancement: Proactively look for opportunities to enhance visitors’ experience during their time at The Glasshouse.
- Cash Handling: Ensure that cash handling is completed in accordance with agreed policy and procedure.
- Uniform Standards: Adhere to the correct uniform standards.
- Incident Reporting: Report any incidents or equipment issues to relevant staff members as needed, following policy and procedure.
- Customer Feedback: Report any customer complaints or feedback to relevant staff members as needed, following policy and procedure.
- Food Safety Compliance: Comply with all food safety and hygiene measures.
- Area Cleanliness: Proactively ensure that all back of house and front of house areas are always clean and tidy.

**Our commitment to your development**

At The Glasshouse, we’re always learning. And we know that when it comes to training, everyone is different. So you’ll work closely with your manager to identify what your training journey will look like. If you have a specific interest or you would like to develop your skills in a certain area, we want to hear about it.

This may be through gaining a qualification, on-the-job training or learning within your team, but whatever path you take, through training and support, we’ll help you develop the skills and knowledge you need to