Receptionist

2 weeks ago


Sunderland, United Kingdom North East Business & Innovation Centre Full time

THE NORTH EAST

**BUSINESS & INNOVATION CENTRE**

Job Title: Receptionist/Administrator

**Department: BIC Services**

**Responsible to: Centre Manager**

**Salary**: **£13,728.00 pro rata**

**Working hours: 22 hours per week 12.30pm - 5.00pm Monday - Thursday and 12.30pm - 4.30pm Fridays**

**Benefits: free on-site parking, café, company pension, healthcare scheme and cycle to work scheme.**
- _____________________________________

The North East Business and Innovation Centre is an established, not for profit enterprise agency and offers a range of business support and property services throughout the North East region. Working with a broad range of clients from aspiring entrepreneurs to public sector bodies, the BIC is dedicated to supporting an entrepreneurial culture in the region.

We are seeking to appoint a highly motivated individual with a proven track record in Customer Service. Working as part of a busy team within the BIC this is a varied role. The BIC is a busy environment offering serviced premises, conference facilities and business support to the 140 companies on site and ad-hoc visitors.
- Provide a professional call handling service for tenants and staff ensuring all messages are forwarded as and when received
- Meet and greet all visitors to reception, ensuring they are directed to the correct person or location
- Ensuring reception and site signage is kept up to date
- Daily key register check, including following up missing keys
- Handling of incoming mail/parcels requiring signatures and using the electronic mail tracking system
- Franking all outgoing mail on behalf of staff and tenants including international, signed for and specials
- Create memo regarding miscellaneous post, distribute and update system
- Input of postal reports
- Issue keys, fobs & access cards when requested, updating the relevant systems
- Monthly safe key count, producing a report to investigate the location of missing keys
- Prepare post ducket labels and issue to BIC Services team for new tenant inductions
- Update CRM system with changes to client information
- Provide ad-hoc services to clients, including: faxing, printing, photocopying, scanning and laminating, adding the charges to Excelpoint
- Ordering stationary as and when required
- Assist with all room hire duties, including taking bookings, setting up rooms, ordering catering, organising IT, raising purchase reqs, invoicing clients, updating the CRM system and greeting clients and visitors
- Knowledge of air con system for turning on and off when requested
- General cover within the department for sickness and holidays

**Key Skills/Qualifications**:

- Excellent communication skills.
- Ability to multitask and work under pressure
- Excellent interpersonal skills and telephone manner
- IT literate, essentially: Word, Excel

**Job Type**: Part-time

Pay: From £13,728.00 per year

Expected hours: 22 per week

**Benefits**:

- Canteen
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 22/11/2024
Reference ID: JD/RNEBIC1124


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