Medical Receptionist

General practice is a challenging environment that requires a flexible and calm approach with ability to multi-task and work under pressure.

An opportunity has arisen for a friendly, enthusiastic, and adaptable **Medical Receptionist**to join our dynamic modern training practice.

Flexibility to cover colleagues' holidays is essential.

Hours of work will be between 0800 and 1800 hours Monday to Friday

Applicants must have experience of working in an NHS setting and have a working knowledge of medical reception duties.

Use of IT systems and receptionist background is essential.

As well as greeting patients and carrying out general reception duties you will also be expected to process prescriptions and fully utilise EMIS Web and other IT systems.

**Please note, previous applicants need not apply**

**Experience**

Experience of working in an NHS setting

Working knowledge of medical reception duties

Experience of working with patients/public

Knowledge of EMIS

**Full job description**

**Job Title**:Medical Receptionist

**Purpose of the post**:To provide a confidential and comprehensive reception service to patients, GPs, and other members of the practice team.

**Responsible to**:Practice Manager

**Job Summary**

To provide a comprehensive reception service and deliver the best possible care to patients.

Medical Receptionists will:

- Greet patients in a professional and courteous manner
- Pass on relevant information and answer queries
- Assist patients to access the services they need
- Undertake a variety of reception duties to assist in the smooth running of the practice

**Duties and responsibilities in line with practice policies and procedures**
- Answer the telephone as a priority
- Book/cancel appointments
- Take messages accurately and pass on in a timely manner
- Organise home visit requests
- Deal with general enquiries and verbal complaints
- Escalate complaints where appropriate to the Office Manager
- Forward any queries relating to prescriptions to the Pharmacist
- Give out pathology results to patients as required
- Hand out new patient registration forms and explain the process
- Greet and direct patients and visitors
- Organise translators
- Respond to the needs of GPs, nurses, and pharmacist to enable efficient clinics
- Input and extract information from the EMIS practice computer system
- Update the clinical system with information e.g., smoking, ethnicity, BP
- Provide summary of patient records when requested (complex requests to be discussed with the Digital Team) according to Subject Access Request process
- Action change of address notification
- Any other scanning, record keeping and distribution of documents as appropriate
- Effectively liaise with practice, primary care organisations, patients, and other external organisations to assist promptly with the resolution and administration of queries
- Fully utilise EMIS web and other IT systems
- Monitor and check tasks and workflows
- Demonstrate duties to new or less experienced staff
- Resolve job related issues, including patient documentation, and help resolve minor problems
- Photocopying and scanning
- Attend meetings when required e.g., staff meetings
- To always work safely in accordance with legislation and practice policies and procedures
- Be flexible both in availability and being able to cover for colleagues absent from work due to annual leave or sickness
- To work as part of the practice team and become involved in staff training of IT skills as necessary
- Any other reasonable duties requested by the Office Manager or GP
- This list is not exhaustive

In addition to the above the post holder will show respect and courtesy to patients and colleagues, always maintain confidentiality of patient and other practice information.

Working occasional extra hours may be required.

The job description is not exhaustive and may be adjusted periodically after review and consultation. You will be expected to carry out reasonable duties which may be requested from time to time.

**Working Relationships**
- Partners
- Other members of reception team and secretarial team
- Members of the practice/community nursing team
- Other members of the primary healthcare team
- Patients
- Outside agencies e.g., secondary care trusts, community services

All members of staff may be asked to attend periodic staff meetings, which may be held outside of their normal working hours. They may also be required to work extra hours covering for holidays and sickness.

Conditions of employment including hours of work, holidays etc. are covered in the Contract of Employment. The staff handbook contains employment policies.

**Review**

The post and the job description reflect the current requirements and objectives of the post. As the duties of the post develop and change, the post holder may be required to carry out other responsibilities.

Whilst there will be consultation on such issues, employees should understand that, if agreement cannot