Project Support Coordinator

2 weeks ago

Lossiemouth, United Kingdom Sureserve Full time

**Project Support Coordinator**:
At **Everwarm**, excellence is not just an expectation; it's our standard. With a driven team of over 500 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather. We're currently seeking a Project Support Coordinator who shares our commitment to quality, service, and environmental improvement.

**Role Overview**:
To support the successful delivery of the Moray and Highland projects. Providing administrative support within the various ongoing multi-measure energy contracts, project and customer/client focus across multiple site contracts.

**Duties & responsibilities**:

- Clear understanding of home energy improvement projects associated tasks, ensuring the smooth running of the project from an administration perspective.
- Support the 360-scheme process, ensuring the project is in line with legislative/key process changes.
- Liaise with the operations director, area manager, site teams & sub-contractors.
- Support planning and processes to ensure project KPI’s are met.
- Log, follow-up and ensure resolution of customer complaints.
- Assist in the preparation of weekly/monthly reports.
- Process, update and issue programmed works, uploading to in-house and external databases.
- Supporting the Project Coordinator to create project progress reports for Management and clients.
- Focus on customer engagement and service and ensure the successful delivery of the project.
- Monitor and close off all aspects of completions.
- Reviewing and issuing of survey schedules including updating survey status and survey uploads.
- Answering and directing customer calls.

**Skills & experience**:

- Excellent communication skills with proven ability to influence others.
- Ability to convey technically challenging information through a variety of media including presentations, written reports, diagrams, and graphics.
- Strong IT skills and knowledge of IT systems such as MS Projects Excel.
- Demonstrate a high level of commitment and flexibility to deliver projects within budget & timeframe.
- Exceptional customer service skills.
- Disclosure Check

**What We Offer**:

- Salary £27,000 per annum (Fully negotiable dependent on experience)
- 40 hours per week
- Hybrid - mainly working from home within Moray or Highlands, may require some travel to meet business requirements.
- Employer contributed pension scheme
- Employee Assistance Programme with 24 hours telephone and online access
- 32 days annual leave (Inc. statutory bank holidays and Christmas and New Year Closure)
- Employee engagement events to bring together colleagues and families.
- Access to Flexible Benefits Scheme (including buy holidays, discount to retailers, bike to work scheme, Healthshield care plan, and many more).
- Everwarm (part of the Sureserve Group) _is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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