Customer Support Agent

2 weeks ago

Worcester, United Kingdom Bamboo Marketing Full time

**Flexible working hours between 8am-8pm Monday - Saturday. 20-40hrs per week. Hybrid working once fully trained.**

We are a marketing agency specialising in automotive contact centre solutions.

Responsibilities;
- Make outbound duty of care calls to existing customers
- Deliver an exceptional customer experience
- Give advice on recommended services
- Identify upsell opportunities, promoting the benefits of additional products and services as appropriate
- Proactively action and respond to leads and enquiries from multiple systems within strict time frames
- Maintain accurate customer data
- Support inbound customers with enquiries and convert into bookings
- Achieve and exceed targets

Benefits;
- Starting pay £9.54 per hour with a competitive commission structure.
- 30 days paid holiday + extra days for length of service
- Full training and induction will be provided. (Office based for approx. 6-8 weeks depending on previous experience, then hybrid)
- Hybrid working (strong internet connection and quiet workplace at home required)
- Additional learning, in house training and career progression opportunities
- Company pension scheme
- Buy/sell annual leave
- Referral scheme
- Eye care vouchers
- Full and part time positions available with the flexibility to work around other commitments such as studying and childcare.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £8,000.00-£25,000.00 per year

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Commission pay

Work Location: Hybrid remote in Worcester

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