Customer Service Advisor

1 day ago

Worcester, Worcestershire, United Kingdom Nextech Group Limited Full time

Customer Service Advisor– £26,000 + Benefits | On-Site in Worcestershire

Tech Industry (Non-IT Support Role)

We are pleased to be recruiting
on behalf of our client
, an established and growing organisation within the
technology sector
, for a
Customer Service Agent
to join their on-site team in
Worcestershire
. This position is ideal for someone who enjoys supporting customers and delivering a high-quality service, without working in an IT helpdesk or support role.

This role focuses on communication, relationship-building, and ensuring customers receive clear and helpful information regarding the company's services. You will not be responsible for resolving IT issues or providing technical troubleshooting.

Role Overview:

As a Customer Service Agent, you will be the first point of contact for customers, responding to enquiries and supporting them throughout their journey. You will use a
bespoke internal software platform
to manage customer accounts and ensure information is recorded accurately.

Key Responsibilities:

  • Respond to customer enquiries via phone, email, and live chat
  • Build positive and professional relationships with customers across the UK
  • Use bespoke customer management software to log and update account information
  • Provide clear guidance on products, services, and account activity
  • Escalate more complex matters to internal teams where required (no IT support duties)
  • Maintain accurate records and contribute to ongoing improvements in the customer experience

Candidate Profile:

Our client would like to meet applicants who have:

  • Previous experience in a customer service role (office or contact centre preferred)
  • Excellent communication skills with a confident, customer-focused approach
  • Strong administrative and organisational ability
  • Confidence learning and using bespoke internal software systems
  • A proactive, solutions-focused mindset and a genuine interest in helping customers
  • No technical IT support background required – this is not an IT helpdesk role

Salary & Benefits:

  • £26,000 per year
  • 25 days holiday plus bank holidays
  • On-site parking
  • Full training provided, including on bespoke internal systems
  • Supportive team culture and opportunities for further development

Working Hours:
Full-time, Monday to Friday

Location:
On-site in Worcestershire (commutable from Kidderminster, Malvern, Worcester, Bromsgrove, Evesham and surrounding areas)

How to Apply:

If you are looking for a customer-focused role within an innovative tech environment and wish to be considered for this position on behalf of our client please apply with your CV to begin the conversation.

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