Customer Support Representative

1 day ago

Worcester, Worcestershire, United Kingdom Renewal by Andersen | Esler Companies Full time
Overview

We're looking for an experienced Customer Support Representative to join our Inside Sales team 

As a Customer Support Representative for Esler Companies – Renewal by Andersen you will be responsible for delivering world-class service by communicating effectively, actively listening, and showing empathy to every homeowner. You will contact customers to confirm order processing and inform them that they will next be contacted to schedule installation when the product is ready for install. Additionally, you will partner with your leaders consistently to provide and receive feedback on your performance. 


Responsibilities
  • Making outbound calls to customers using company-provided methodology.  

  • Speaking with all prospects, customers, and teammates with professionalism, active listening, and showing empathy.  

  • Entering all information from the conversation into Enabled swiftly and accurately. 

  • Partnering with Inside Sales Director and local Production teams for questions or escalated customer situations. 

  • Remaining consistent by keeping up with all open jobs that are scheduled to be called in real time. 

  • Reporting irresolvable situations to your immediate supervisor for appropriate resolution, avoiding argumentative, unprofessional behavior. 

  • Attend weekly team meetings. 

  • Other job duties as assigned. 

Qualifications
  • Excellent oral and written communication skills.  

  • Strong interpersonal skills and the ability to accept constructive feedback to improve performance.  

  • Ability to work independently and as an active team member.  

  • Flexibility and demonstrated ability to adapt well in a changing environment.  

  • Multi-task by adjusting between different call types while maintaining efficiency, composure, and knowledge. 

  • 1 year customer service experience required 

Benefits

  • Medical, Dental, and Vision Insurance 

  • Teammate Assistance Plan 

  • Tuition Reimbursement 

  • 401k with 50% match up to 6% of your annual pay 

  • Paid Time Off 

  • Company Paid Holidays 

  • Paid Volunteer Time 

  • And more 

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.


We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.
Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.


Posted Salary Range

Starting from USD $19.00/Hr.

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