Customer Service Administrator

**Company Description**
Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thriveA place where you're valued, challenged, and inspired

Reporting to the Customer Service Supervisor, the Customer Service Administrator is to support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.

**Salary**:£25,525 per annum

**Shift**: 2 on 3 off, 2 on 2 off, 3 on on 2 off, days - 06.00-18.00

Worked days:

- Week 1: Wednesday and Thursday
- Week 2: Monday, Tuesday, Friday to Sunday

**Key Duties of a Customer Service Administrator**:

- Answering calls for both internal and external personnel.
- Problem solving for client, customer and Internal departments.
- Meeting customer and client expectations.
- Resolving customer and client queries.
- Collating accurate information for client KPI packs and internal business reporting.
- Maintain a high level of customer/ client focus.
- Provide various reports for clients in a timely manner.
- Check PODs have cleared on the system, investigate and clear down unallocated POD’s.
- Chase outstanding POD’s from hauliers, depots, etc.
- Ensure the completion and circulation of reports to relevant stakeholders.
- Other administration tasks as determined by the Customer Service Manager.

**Qualifications**
- Previous experience is desirable not essential, however full training will be given.
- Passion for delivering an exceptional customer service experience.
- Attention to detail/ accuracy.
- Good geographical knowledge.
- Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
- SAP experience.
- Excellent communication skills in order to deliver accurate information.
- Ability to work in a fast paced environment.
- Conscientious and reliable with adaptable attitude.

**Additional Information**
As part of our drive to make Culina Logistics a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

- ** Annual Leave** - Holiday entitlement of 235 hours per annum.
- ** Pension scheme -**we want colleagues to enjoy a comfortable retirement so we offer a**great contribution of 4% employee and 4% employer.
- ** Life Assurance**:

- 2 x your annual salary.
- ** Wellness -**Via our Employee Assistance Programme**we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
- ** Eye Care Vouchers -** We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- ** Reward & Recognition -** We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- ** Everyday discounts** - via our benefit platform you will have access to over 50 retailer discounts for everyday savings