Major Account Manager

**The Role** At Saint-Gobain people matter to us, and we try to show that every day. As part of this, our aim is to create an enterprising and innovative working environment, where you have the opportunity to learn new skills, and develop your career. **_Did you know we have been awarded top UK & Global Employer 5 Years Running?_** You'll be working with our brand Jewson, The UK's leading chain of builders merchants. The purpose of the role is to work in partnership with the business to support the delivery of a customer and profitable growth strategy through improving effectiveness across key account customers, whilst identifying continued sales opportunities, ensuringmaximum sales are achieved and strong working relationships are in place to support and deliver the best customer experience. **Key Responsibilities** - Design and deliver sales plans in order to meet, achieve and exceed sales and margin targets and budgets, with an aim to maximise brand performance and deliver an exceptional customer value proposition - Primary contact for designated customer accounts across the business, ensuring they receive excellent service at all times, whilst continuously expanding on our customer offer - Provide improved business solutions that drive delivery of continuous improvement from the business to the customer across designated accounts - Work collaboratively across the business to support the delivery of the sales strategy, through delivering an exceptional customer experience - Build and maintain strong working relationships with existing and prospective customers, whilst managing lead generation and conversion - Work collaboratively across the business to identify behaviours and capabilities required to ensure we deliver on our customer promise - Understand customer needs, ensuring we become the first point of call for all of customer needs, to ensure long-term customer growth and excellent working relationships - Adapts and resolves any issues that may arise in terms of meeting customer needs - Scope and deliver projects for customers, to ensure the customer project life cycle and business provides a seamless customer experience - Support, challenge and drive delivery of long term sustainability of practices and processes - Work closely with suppliers, the national sales team, branch managers etc., to continuously develop and deliver on all sales opportunities - Incorporate the Jewson Values in to everyday life through adapting these in to everyday performance - Ensure knowledge of market trends, competitor activity and supplier performance, is up to date at all times - Utilise the range of product "specialists", central functions, and key supplier support to ensure all customers are familiar with the total Jewson product offering - Promote and utilise the support available from supply chain hubs, branch and central functions to achieve the highest levels of customer excellence **Requirements**: - Degree or business related qualification preferred - Proven ability of delivering customer results through working effectively with others - Proven experience of working within a sales environment is essential, with contract sales being an advantage and a proven record of sales and margin growth - Proven ability to turn data analysis into profit - Experience of delivering cross functional projects along with a collaborative approach - Preferred awareness of the sector and its influencing factors - Customer relationship management is essential, as is the ability to meet customer needs to full expectations - Must have a pro-active approach with proven planning, organisation and time management skills - Effective communication skills are essential, both in writing and verbally - Must be a proven team player with the ability to work on own initiative when required **About Us** 'Making the world a better home' - Saint-Gobain's purpose, we have a history spanning more than 350 years and have a responsibility to address the major challenges faced by humanity. We are on a journey to make the world a beautiful and sustainable placeto live and have pledged to achieve net-zero carbon emissions by 2050 **Flexible packages designed for you** We know employees value different things more than others. As well as a great range of standard benefits, we understand circumstances in life also change so flexibility through these changes is important. We give employees the ability to change and altertheir package to match their needs. This flexibility is self-administered through our on-line employee hub called bubble (Winner UK & Ireland 'Best Flexible Benefits Plan' award at the Employee Benefits Awards 2020) **An evolving world / The future of tomorrow** Saint-Gobain UK & Ireland is home to some of the best known and respected companies in the construction sector including Jewson, British Gypsum, Isover, Graham The Plumbers Merchant and Artex. We manufacture and distribute materials and solutions, whichare key ingredients in the wellbeing of each of us and the future of all. We are an equal opportunities employer, we embrace diversity and are on a mission to make our organisation inclusive and accessible to all, we believe that working in a diverse business can be more enjoyable, teams can be more innovative, and make betterdecisions. We already employ many fantastic people from diverse backgrounds, but we still want to do more. We want to be a business that you'll be proud to work for; one that is committed to improving people's daily life, being responsible, doing the right thing, and to preserving the environment by embedding sustainability in all our businesses.