Keyholder (6 Month Ftc)

2 weeks ago

Bicester, United Kingdom Value Retail PLC Full time

:
Overview:
Dinny Hall - recently awarded branded jewellery boutique of the year in 2024 - is a leading British jewellery brand with 6 stores in London and a fast-growing global web business. Dinny’s ethos is that jewellery must be worn, loved and celebrated every day. The brand was established in 1985 and has gone from strength to strength to become known as one of the most high profile and much loved jewellery brands in the UK.

Dinny Hall is seeking a passionate and enthusiastic **Full-Time** **keyholder** to join the Dinny Hall jewellery brand in Bicester Village.

This is a temporary **6-month** position with the potential for a permanent role based on performance and business growth.

As a Keyholder, you will play a vital role in supporting the management team, ensuring the smooth operation of the store, and delivering outstanding customer service. You will act as a brand ambassador, driving sales while maintaining the highest standards of professionalism and luxury retail excellence.

**Responsibilities**:
Specific roles and responsibilities include:

- Demonstrate excellent communication skills and knowledge of Dinny Hall product and collections’ inspirations and stories.
- Deliver exceptional customer service in line with both Bicester Village and Dinny Hall’s standards of luxury retail.
- Assist in daily store operations, including opening and closing procedures.
- Confident in styling and advising customers to deliver luxurious shopping experience.
- Develop loyalty and connections with our customers by building relationships through a 1-2-1 personal shopper style approach to sales.
- Actively maximising sales and introducing add-ons and up-sells, keeping customers’ needs at the center of every stage of the process.
- Feedback to manager on current trade and share any customer feedback.
- Ensure a knowledge of DH omnichannel monthly sales targets.
- Follow all stock management procedures.
- Support the team to maintain the highest standards of housekeeping, hospitality, and visual merchandising within the store.
- Take all actions necessary to maximise security and prevent theft of products.
- Participate in team meetings, trainings and make a positive contribution.
- Smart use of our DH Smart Phone contributing to the omnichannel way of working, use of WhatsApp selling, contribute to Live Chat, and general 360-degree way of thinking.

Qualifications:

- Experience within a luxury retail environment, ideally Jewellery sales experience
- Proven selling skills and working against targets
- A great communicator and passion for delivering exceptional customer service
- A genuine interest in Jewelry and Fashion
- Eager to learn and build on your retail and product knowledge
- Ability to represent brand in appropriate way
- Be articulate with a good command of both spoken and written English
- A flexible team player who is always ready to go the extra mile
- Can demonstrate knowledge and passion for the Dinny Hall brand as well as awareness of brand competitors

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