Care Coordinator

**JOB DESCRIPTION - CARE COORDINATOR**

**Job Title: Care Coordinator**

**Reporting to: Registered Manager**

**OVERVIEW**:
The Care Coordinator is responsible for assisting the Registered Manager in organising the day-to-day running of the service provided through the Policies, training, supervision, and guidance provided by the Company.

The Care Coordinator's responsibility is to support the Registered Manager in achieving the Company's aims and objectives and achieving quality in the service provided to the Service Users per the Company's Quality Assurance Policy.

To assist the Registered Manager in marketing the services provided by the Company and liaising with commissioners, prospective Service Users, health professionals and other agencies connected with training and development of the service.

**DUTIES AND RESPONSIBILITIES**:

- To be responsible to the Registered Manager for the day-to-day service provision to the Service Users by producing detailed work schedules for the Care Workers and providing written and verbal instructions/guidance to them
- To be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary and residential care services.
- To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users
- To always represent the Company professionally, on the telephone, face to face or in written correspondence
- To ensure that telephones are promptly answered, and people are spoken to in a polite and respectful manner.
- To always maintain confidentiality and carry out the Company’s Confidentiality Policy
- To carry out the monitoring of the service in the field to ensure that it meets the quality targets of the Company as well as the contractual requirements of the commissioners and the NMS.
- To keep the Registered Manager informed of any urgent matters or issues.
- To report any issues regarding the legislative requirements concerning the services provided and the staff providing them to the Registered Manager.
- To visit Service Users and create reviews of the written Care Plans, examine the written records of medication administration, finance and daily log notes kept by staff as required by the Registered Manager.
- To report any financial problems that have an impact on the overall budget to the Registered Manager.
- To assist the Registered Manager with the recruitment, induction, training, and supervision of staff
- At the direction of the Registered Manager - to carry out spot checks and supervision reviews of the staff's performance.
- To assist the Registered Manager in holding team meetings for Care Workers
- To produce reports as required by the Registered Manager.
- To maintain accurate records
**HEALTH & SAFETY**:

- To be familiar with the Company’s obligations under the Health and Safety at Work Act 1974 and the other Health and Safety Regulations detailed in the Company’s Health and Safety Policies
- At the direction of the Registered Manager - to carry out risk assessments under the Health and Safety requirements
- To keep the Registered Manager informed of the outcomes and issues concerning Health and Safety.
**QUALITY CONTROL**:

- To assist the Registered Manager in implementing the monitoring and quality control processes under the Company’s Quality Monitoring Policy
- To assist the Registered Manager in carrying out surveys, monitoring Staff performance, training and supervising Staff in Quality Control assessments
- To be familiar with and implement the Company's policies and procedures and all legislative and regulatory requirements relating to the Company's activities of the Company
- To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users
- To represent the Company professionally; on the telephone, face to face or in written correspondence
- To ensure that telephones are answered promptly and people are spoken to in a polite and respectful manner
**GENERAL**:

- To assist the Registered Manager in the Companycompany's aim to provide a quality service by a team of trustworthy, well-trained, and reliable Care Workers
- Participate in the ‘out of hours’ call rota
- To carry out any other tasks required by the Registered Manager that are commensurate with the level of responsibility
**JOB SPECIFICATION**:
Essential:

- Experience in care provision at a level that reflects the responsibilities of the post applied for
- Functional literacy and numeracy skills
- Good presentation skills
- Computer literate
- Understanding of legislation concerned with care provision
- Administrative experience
- Full driving licence
Desirable:

- NVQ 2
- Professional qualification
- Experience as a supervisor or senior care worker or other roles within a care providing organisation
Competencies:

- Dedication