Internal Sales/customer Support

2 weeks ago

Birmingham, United Kingdom Howard Lee & Sons Full time

**Title**:Internal Sales/Customer Support

**Reports to**: Business Operations Manager

**Location**: Howard Lee - Birmingham Branch

**About us**

Founded in 1906 by Howard Lee as a hardware and ironmongery shop, the business soon became a well-established Industrial Supply Merchant under the name Howard Lee & Son Ltd. Client service remains at the heart of the company's ethos, being supplemented by an experienced sales and technical support staff and a distribution network using a large fleet of vehicles.

**Job Purpose**

We have a fantastic opportunity to join us as an Internal Sales/Customer Support Person, to deliver an effortless customer experience, whilst developing and building relationships with our customers based across the West Midlands.

**Key Accountabilities**
- Dealing with all customer enquiries effectively and efficiently
- Ensuring quotes have been completed within in a timely manner
- Receiving and processing customer orders
- Communicate any updates on orders/pricing and stock availability
- Pro-actively upselling promotional products to customers whenever possible
- Resolving customer issues promptly and accurately, to promote customer loyalty
- Develop strong and collaborative working relationships with Customers
- Liaising with external suppliers, sourcing products and availability where necessary
- Facilitating requests for new accounts, catalogues and updating contact details
- Support branch external sales teams and trade counter
- Assist in company stock take procedures as required
- Adherence to company health & safety standards and specific site requirements

**Key Skills and Behaviours**
- Excellent understanding of Cutting Tools, Abrasives and PPE Products
- Proven experience working in a Customer Service environment
- Excellent IT skills, including Microsoft packages and bespoke databases
- Resilient and able to overcome challenges
- Proactive attitude with good problem-solving skills
- Ability to develop and build relationships with internal and external customers
- Experience of working under pressure and in a fast-paced environment
- Excellent verbal communication and listening skills
- Ability to author routine reports and correspondence
- Able to prioritise and work well under pressure to meet strict deadlines
- Able to identify opportunities for further business development
- Self-motivated with a dedicated approach

**Professional Qualifications**
- None required for this role

**Job Types**: Permanent, Full-time

**Salary**: From £27,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Ability to commute/relocate:

- Birmingham, B7 4RA: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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