Direct Services Coordinator

**Would you be interested to join a leading facilities management company with a reputation for excellence?**

Atalian Servest is currently recruiting for a Direct Services Coordinator to join our passionate and driven team in Broxbourne -Waltham Cross

**Reference: /JT/13-06/416/21**

**Job Title: Direct Services Coordinator**

**Salary: Competitive**

**Working Hours: Variable shift rota - 05:00 - 12:00 - 37.5 hours per week**

**Location: Broxbourne -Waltham Cross**

An opportunity has arisen for the above position:
We are the chosen Business partner for a National Newspaper and are looking for dynamic, self-motivated and proactive people to man our call centre.

Being part of an already dynamic Direct Service Performance Team, responsible for the performance of our Direct to Consumer (DTC) and Direct to Retailer (DTR) services.

You will be responsible for receiving and reviewing live queries from retailers on the DTR network, either resolving them at the point of contact or investigating and feeding them back to the customer

A key focus for this role is satisfactorily closing off as many live queries as possible so that we maintain a high level of service, as well as correctly transferring the more complicated queries to the Investigations team. This role requires an individualwho is capable of working under pressure and has a commitment to customer service.

We are looking for people who have
- A knowledge & Understanding of SAP, Excel, and software, (training will be supplied).
- Customer Services experience, good bubby personality/character.
- Good Written and Verbal communication.
- Ability to think quickly and resolve issues.

As part of an already established team, this role will involve working 1 weekend every 5 weeks but will be based on a 37.5 hours week, with a 30 minutes break, unpaid.

Due to the early start times, it is important that you have a driving license and your own transport.

Holidays will be pro-rata based on the number of appearances per annum, inclusive of Bank Holidays.

**Benefits**:

- Paid Holiday.
- Employee Referral Scheme.
- Learning and development opportunities.
- Supportive working culture and future progression opportunities.
- Mobile, legal, bicycle, breakdown, and retail discounts.
- Eye test and glasses reimbursement.
- Cycle 2 work scheme.

**How to apply?**

** STRICTLY NO AGENCIES **

**Atalian Servest won the IWFM Impact Award 2021 for Diversity & Inclusion.**
- Atalian Servest are an equal opportunity employer and are proud of the diversity represented across our business.
_

The IWFM Diversity Initiative award is one of the most significant in the UK facilities management sector. Winning recognises and commends several initiatives that Atalian Servest have introduced in the last 18 months; CHROMA, Opportunity and ONE.

CHROMA is a colleague-led Diversity & Inclusion platform, comprising of three networks; LGBTQ, Physical & Mental Health and Race, Ethnicity & Faith networks. The aim of the networks, who are supported by UK & Ireland board sponsors, is to champion inclusiveness,improve company policies and governance, and to empower all colleagues to use their voice for proactive change.

Opportunity was created with one core purpose - to provide accessible and equal learning opportunities for all of our colleagues. The interactive Learner Experience Platform aims to develop our colleagues as independent, confident, and successful individuals.

Lastly, ONE is the Atalian Servest innovation challenge. Open to our 28,000 strong workforce, designed to encourage our colleagues to think outside of the box, allowing us to foster a culture of innovation and divergent thinking.

The driving force behind the Atalian Servest mission is to create social value every day, leaving a lasting impact in the communities in which we serve.