Service Delivery Supervisors

**Changing the way the world thinks about waste.**

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's sharedby our 10,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management

Help us make a difference as a Supervisor.

4 days per week, Tuesday to Friday, 44 hours (6 to 6)

**A quick look at the role.**

The Supervisors will supervise and control operational activities of the depot. To maintain company and legislative records. Support and manage the workforce in the achievement of their daily/weekly/monthly tasks, ensuring the safe and efficient completionof the service within the requirements of the Contract.

**The Biffa division you'll be supporting**

Biffa's household waste division delivers a range of cost-efficient, quality-led waste management services for 31 local authorities across the UK. With over 3,300 staff and around 1,562 specialist vehicles, our domestic waste management division makes 4.3million collections each week from over 2.3 million households across Britain.

**Why it's an opportunity not to be wasted.**
- Work alongside like-minded waste professionals in a brilliantly diverse environment built on transparency - not bureaucracy.
- Monitor workforce performance against targets to ensure all daily/weekly/monthly KPIs are met. Implement and monitor action plans to address variances between target and actual. Address any ongoing issues as appropriate.
- Ensure that all Company policies and procedures and legal obligations are understood and adhered to by all members of staff.
- Develop and maintain excellent working relationships with the Client and internal/external customers.
- Attendance Client/customer meetings as required. Ensure that all reports required as part of the Contract are delivered in time for meetings and any follow up actions are completed timely.
- Ensure all records and systems are maintained for the effective and compliant operation of the Contract. Including those required for EA compliance.
- Carry out induction and safety training on a regular basis for all staff on site
- Ensuring that safety check are carried out and suitable repairs completed
- Manage staffing levels and holidays to meet the business needs
- Responsible for submitting accurate and timely attendance records for operational staff

**Requirements**:
**Here's what we require**:

- Experience of producing and analysing reports using Microsoft Office Suite and internal IT systems
- The ability to work within a commercially driven and time-critical environment.
- Experience of people and health and safety management within a unionised and multi-shift environment.
- Minimum GCSE (or equivalent) in English and Maths, however A-Levels or a Degree certainly won't do any harm.
- Proven track record of working to clearly defined service delivery KPI's
- Experience of vehicle management - CPC, tachos, Road Transport Directive
- Proven track record of delivering continuous improvement within an operational / service environment

**Benefits**

**And here's why you'll love it at Biffa.**
- Competitive salary.
- Use of company van.
- Ongoing career development, training and coaching - because if you don't grow, we don't grow.
- Generous pension scheme.
- Medical and dental scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Bike to work scheme

**Dedicated to diversity.**

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.