Customer Service Agent

6 days ago

Kidderminster, United Kingdom Northgate Vehicle Hire Full time

**Customer Service Agent - 12 Months Fixed Term Contract to cover maternity**

** Salary**: £27,745 + bonus up to £1,387 pa
**Weekly Hours**: 42.5 hours / week

** We’re here to keep people moving, that’s what we do.**

As a**Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly**making sure our vehicles are where we need them to be, when we need them to be there.

** Life as a Customer Service Agent at Auxillis**

An Auxillis branch is a busy, fast-paced place to be and, as a **Customer Service Agent**, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a **great service**with a smile is second nature. Where **you really excel**is in managing more than one task at a time - from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.

You don’t need any previous industry or vehicle rental administration experience to join our team (our **proven induction training** will take care of that) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude **(along with a Full UK or EU Driving Licence, of course)** to get things done.

** As a Customer Service Agent with Auxillis, we offer**:
Of course, a **great basic salary**, but there’s much more available for you at Auxillis than just that. Some of our most popular benefits include (but aren’t limited to)

- A fantastic **quarterly bonus** scheme (£1,387 pa OTE)
- Start with 24 days **annual leave,**rising to 26 days with service **plus**the flexibility to **buy or sell**an extra **5 days**each year. Of course, you'll have public holidays too, plus an **extra day off**to **celebrate your birthday**
- free **life assurance**(2 x your salary)
- **well-being**services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- exclusive colleague-only **vehicle-leasing**schemes
- **pension** & **save-as-you-earn** share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
- **Stream App**for all our colleagues - a Financial Wellbeing app that gives you more **control over your pay**. Not only does it let you choose **when** **to get paid** it also lets you put money aside each month and in addition you can get **discounts** on your shopping, check what benefits you're eligible for and can even put you in touch with a **financial coach**

With over 50 sites nationwide Auxillis are the go-to provider for bespoke accident claims and mobility services for motorists, we're trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.

We’re also part of something bigger - **ZIGUP**, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

** We are agile. We are experts. We are imaginative. We are reliable.**

** Keep your career moving, smarter.

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