Current jobs related to Customer Service Planner - Tewkesbury - Mitie

  • Production Shift Planner

    2 weeks ago

    Tewkesbury, United Kingdom Paragon Customer Communications Full time

    We are looking for Production Shift planners to work at our Tewkesbury site. You will be working in a busy production environment as part of a team to ensure daily output volume, plan and organise workloads to ensure we meet our Clients service level agreements_._ Experience preferred. Working shift patterns: Monday to Friday. Three rotational shifts of 8...

  • Transport Planner

    2 weeks ago

    Tewkesbury, United Kingdom William Gilder Group Ltd Full time

    Transport Planner **About the role** Ideally located between Tewkesbury and Evesham, we are a well-established family run business. We operate a large up to date fleet of Vacuum tankers moving non-hazardous liquid waste throughout the UK, and are now looking for an experienced Transport Planner to join our Transport team. **Responsibilities** You will be...

  • Trainee Transport Planner

    2 weeks ago

    Tewkesbury, United Kingdom William Gilder Group Ltd Full time

    Trainee Transport Planner **About the role** Ideally located between Tewkesbury and Evesham, we are a well-established family run business. We operate a large up to date fleet of Vacuum tankers moving non-hazardous liquid waste throughout the UK, and are now looking for a Trainee Transport Planner to join our Transport team to learn and develop their...

  • Customer Service Planner

    2 weeks ago

    Tewkesbury, United Kingdom Mitie Full time

    Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit...

  • Customer Service Planner

    2 weeks ago

    Tewkesbury, United Kingdom Mitie Full time

    **Job Objectives and Responsibilities** **Responsibilities**: - Responsible to plan jobs for success in timeframe directed by the demand lead - Ensuring all Access is cleared, engineer with right skill set booked, spares required are noted - Ensuring any risk to planning to timeline required is flagged to the Demand Lead - Escalating for support where...

  • Transport Planner

    2 weeks ago

    Tewkesbury, United Kingdom The Best Connection Employment Group Full time

    **Title: Transport Planner / Transport Administrator** Our global logistics client urgently requires an experienced Traffic Operator/Planner to work at its client site in Tewkesbury. The role may become permanent following a successful trial period. **Working Hours & Rate of Pay**: - Monday, Tuesday & Friday 05:00 - 09:00 - Tuesdays & Thursdays 05:00 -...

  • Senior Planner

    19 hours ago

    Tewkesbury, United Kingdom Dalcour Maclaren Full time

    This is a great opportunity for a Senior Planner to join the Environment and Planning Team here at Dalcour Maclaren, with the option to work from either our Tewkesbury, Bristol or East Midlands offices, to bolster the existing planning expertise in this busy and exciting part of the business. Our work spans many sizes and types of utility and infrastructure...

  • Material Planner

    7 days ago

    Tewkesbury, United Kingdom Ontic Full time

    Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting for a Material Planner to join Manufacturing Planning team. This role will be based at our Staverton site before eventually moving to Tewksbury. Ontic is a more than just a business, we're a community of innovators who...

  • Stock Condition Planner

    5 days ago

    Tewkesbury, United Kingdom Bromford Full time

    Here at Bromford our purpose is to invest in homes and relationships so people can thrive. We believe it is our customer’s basic right to have a home that is safe, secure, and warm. We will not compromise on ensuring our homes are all of this and more. As a Stock Condition Survey Planner, you will work closely with our surveyors in the asset data and...

  • Client Account Executive

    17 hours ago

    Tewkesbury, United Kingdom Paragon Customer Communications Full time

    **About Us** Paragon Customer Communications works with some of the world's leading brands from a wide range of sectors, transforming how they connect with their customers. We send over 4 million physical and digital communications every single day and connect with every household in the UK on a weekly basis. We design and run marketing campaigns, produce...

Customer Service Planner

2 weeks ago

Tewkesbury, United Kingdom Mitie Full time

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

**Responsibilities**
- Responsible to plan jobs for success in timeframe directed by the demand lead
- Ensuring all Access is cleared, engineer with right skill set booked, spares required are noted
- Ensuring any risk to planning to timeline required is flagged to the Demand Lead
- Escalating for support where Access prevents success, ensuring any changes are completed to prevent failed engineer time
- Work closely with the OM for support on Engineer planning
- Work closely with the Demand Lead to keep all RW raised within SLA
- Work closely with the Demand Lead to keep all PPM delivered in month

**Measure of success**
- All PPM planned in timeframe
- All RW completed within SLA
- Checking tools CRM data to prevent any previous challenges reoccurring
- Challenges that arise on the day are addressed to enable delivery
- Working ahead to check planned sites, preventing failure

**Main duties**
- Working hours are 40 hours a week to be covered over a 7-day period, the shift pattern will be discussed.
- To complete all engineer work schedules
- Effective utilisation, efficiency and productivity of the field engineers
- High levels of communication with the Reactive team, Governance Compliance team
- Excellent forward planning.
- The effective planning and utilisation using standard times and scheduling tool to aid the completion of all PPMs within the month.
- Meeting and where possible exceeding all SLAs for Attendance and Completion for internal and external resource
- Regular communication with the, Reactive team, Governance Compliance team on issues with engineers and assistance in ensuring the plan is as optimal as possible.
- Communication with the Operations Manager on decisions regarding subcontracting and re-allocate accordingly to the subcontractors
- In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Line Manager
- To escalate outstanding jobs ensuring all tasks are mitigated where applicable.
- To oversee items produced in Maximo and Oracle, such as the quality of narrative and accuracy of information
- To provide support to the Management Team and Team Leader
- To ensure that the teams Purchase Orders are raised and approved to pay as soon as reasonably possible
- Internal Outage management

**Qualifications**:
Skills & Behaviours
- Reliable and ability to get on with others, with excellent verbal reasoning skills
- Experience of daily interaction and workload management of field engineers
- Co-ordination and Planning skills - excellent organisational skills and ability to prioritise workload with accuracy.
- Ability to communicate professionally and effectively, both verbally and in writing, within all levels of the business and to external parties.
- Customer Care - Capable of delivering results and meeting customer expectations
- Commercially aware with a clear focus on high quality and control of cost
- Self-motivated, tenacious and result-oriented with a positive outlook
- Calm under pressure
- Assertive

**Qualifications & Experience**
- Understanding of supply chain/basic planning process (order, production, delivery)
- Microsoft Intermediate Excel skills
- Knowledge of Maximo or similar CAFM system.
- Relevant experience in a Planning role using business in-house systems together with Microsoft packages
- A knowledge of the hard services and facilities management sectors is desirable
- Educated to A Level standard or equivalent business is desirable

Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.