Resident Service Supervisor Fb

**RESIDENT SERVICE SUPERVISOR FB**:
**Food & Beverage - Mercure Bristol Brigstow**:
**Contract**:Full Time**
**Salary**:10.50/ Hour****:
Located in the heart of Bristol's Old City, the hotel is right by the waterside, within easy walking distance of the prime cultural, business and shopping districts. This boutique style hotel includes 116 uniquely designed guest rooms. Not to be missed, is Buttermilk and Maple which offers relaxed, dining alongside aromatic coffee, craft beers and eclectic cocktails

There are also four versatile and modern function rooms each boasting panoramic, unobstructed views of the river. These can accommodate up to 85 delegates for meetings and 100 for receptions and social gatherings. Mercure Bristol Brigstow Hotel is also licensed to hold Civil Marriage and Partnership Ceremonies and help from the hotel's dedicated Wedding Planner is available

A Guest Service Supervisor (GSS), must oversee the running of a shift and ensure that the Guest Services Assistants are managing their task lists accordingly. A GSS will be responsible for supporting their line manager within the departments of food and beverage, housekeeping and reception; being flexible within their role supporting any department in line with business demands.

A Resident Service Supervisor (RSS), must oversee the running of a shift and ensure that the Resident Services Assistants are managing their task lists accordingly. A RSS will be responsible for supporting their line manager with the operations of all departments.

Our hotel is currently operating under a government exclusive use contract, and we are providing our great facilities to residents on a long-term stay basis. Due to this exclusive contract the hotel is closed to the public and is operating under a different model to your usual hotel operation.

**What We Offer**:
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

- 28 holiday days (pro rata for part time)
- Automatic Enrolment into a workplace pension scheme
- Heavily discounted hotel stays and food & beverage discounts
- Use of worldwide Accor team member rates
- Amazing high street and lifestyle savings for you and your family
- Uniform
- 24/7 Employee Assistance Programme for you and your family

**About Us**:
Located in the heart of Bristol’s Old City, the hotel is right by the waterside, within easy walking distance of the prime cultural, business and shopping districts. This boutique style hotel includes 116 uniquely designed guest rooms. Not to be missed, is Buttermilk and Maple which offers relaxed, dining alongside aromatic coffee, craft beers and eclectic cocktails.

**Role in our Family**:
As a Resident Service Supervisor, key to your role is:

- To provide a safe environment for Splendid Family Members and residents
- To monitor shift procedures, ensuring checklists are completed in the correct manner
- To supervise the multiple departments, working operational shifts as required
- To comply with the company policies regarding Fire, Health & Safety, Food hygiene and Security
- To support your line manager in development of team members
- To support other team members when dealing with resident queries.
- To carry out the responsibilities of a Resident Services Assistant when required

**What Happens Next**:
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.