Salesforce Administrator

7 days ago

Isle of Man, United Kingdom Nedbank Private Wealth Full time

We have an excellent opportunity for a Salesforce Administrator to join our CRM Digital squad.

The job holder should be comfortable liaising with users to understand requirements and build them into technical solutions using the Salesforce platform.

They will be required to follow all of our relevant policies and demonstrate the cultural values of the business:
**Who are we?**

Nedbank Private Wealth is a multi-award-winning private bank and wealth manager headquartered in the Isle of Man, with branches in London, Jersey and a representative office in the UAE. The company provides a full international wealth management offering through its wealth planning, investment management, and banking services to both business and private clients worldwide.

At Nedbank Private Wealth, we value the 6Cs, which are the behaviours we encourage in all of our employees: Collaboration, Curiosity, Courage, Client Impact, Can Do Attitude and Completeness.

**Role details include**:

- A Certified Salesforce Administrator
- Minimum two years’ experience with Salesforce Sales Cloud, Service Cloud or Financial Services Cloud
- Gather and analyse business requirements and build solutions on the Salesforce platform.
- Maintain clear and accurate documentation of requirements and solutions.
- Identify and define opportunities for improvement
- Attend and contribute to Squad daily stand ups and attend relevant Guild meetings
- Assist with operational rollout and support
- Work closely with your Squad to agree current priorities and resource allocation and deliver solutions satisfying overall business goals.

**Abilities and skills required to fulfil the role**
- Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
- Attention to details and excellent oral and written communication skills
- Understanding of business needs with the ability to establish / maintain high levels of customer trust and confidence
- A collaborative team player who works well with technical and non-technical resources, shares knowledge, and identifies and resolves dependencies and impediments.
- Ability to see tasks through to completion
- Ability to take strategic direction from senior executives
- Understand Agile methodology and the concept of sprints and sprint planning
- Understands how an overall solution development process works and how the role fits into the process

**Technical Skills and Experience**
- Salesforce Administration / App building experience
- Experience of building internal and client facing solutions
- Systems and Business Analysis experience
- Proven track record of helping deliver successful software, IT and business projects/solutions
- Knowledge and understanding of systems testing (regression testing, smoke testing, automated test tools)
- Experience of building end to end workflow solutions

**How to Apply**

**Nedbank Private Wealth commitment to diversity**

We are proud of the value we place on individuality. We want you to bring your full self to work and maximise your potential. NPWI is a place where everyone can thrive, whatever their gender, ethnicity, disability, sexual orientation and socio-economic background.

Direct Applications only please

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