Customer Service Administrator

Join our international network of experts. For more than 100 years Master Builders Solutions has offered advanced chemical solutions to construct, maintain, repair and renovate buildings and structures. Our comprehensive product portfolio encompasses admixtures to improve the workability and durability of concrete and products to repair, protect and maintain structures for longer service life.

Master Builders Solutions is a brand of the MBCC Group, employing more than 7,500 people in more than 60 countries worldwide. They combine technology with construction expertise to develop solutions that help our customers to be successful and provide sustainable construction solutions for everyone.

**Responsibilities**:

- You will be responsible for the administration of the Admixture Systems, Watertight and UGC sales order processes. From order receipt through to delivery and invoicing, together with pro-actively contacting customers to ensure full utilisation of the division’s tankers
- Entering orders on SAP, as well as providing support with maintenance of price files within our system and also Salesforce
- You will liaise with internal departments and external suppliers to resolve any customer queries, taking corrective steps if/when problems arise
- Inform relevant sales representatives of any issues with customers, deliveries or credit/accounts receivable
- You will also handle general enquiries and consult with other internal departments to provide customers with information as and when requested
- You will work with the team members and hauliers to ensure the haulage charges are maintained and agreed on both sides, so charges can be posted for payment on a weekly basis
- In addition, you will be involved in other projects as requested by the Team Leader on an ad-hoc basis

**Experience**:

- A highly motivated self-starter, you are able to work well in a multidisciplinary team or on your own initiative
- You have previous experience within a Customer Services role
- You have a good level of education (minimum GCSE’s)
- You have strong IT skills, with the ability to work with MS Office packages, SAP S4 HANA and Salesforce ideally
- You have good commercial awareness and knowledge of business processes
- You have good organisational, interpersonal and team working skills
- The ability to prioritise your workload and manage your customers’ expectations is essential
- You will have an awareness of export procedures and documentation
- Logical thinking and service minded
- Good social and communication skills, with a good representative of MBCC Group

**Salary and Benefits**:
Salary of £27,420 per annum, dependent on experience. You will be working 36.25 hours per week, Monday - Friday.
- We offer a superb benefits package, that includes:
- Annual Bonus Scheme
- 25 days Annual Leave (plus bank holidays), increasing by 1 day per year after 5 years’ service
- Hybrid Working Model (once up to required standard)
- Private Healthcare
- Pension Scheme (up to 10% employer contributions)
- Life Assurance
- Employee Assistance Programme

**What We Offer in Return**:
The total benefits that you receive as a Master Builder Solutions employee go way beyond a monthly salary. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

Our work environment is very rewarding, in fact, second to none. Master Builders Solutions strongly supports employee involvement through collaborative thinking and teamwork, while ensuring the safest work environment for all. We reward our employees with a challenging work environment, continued enrichment through educational development, and lifelong learning.

**Your Contact Person**:
Amy Buckingham (Human Resources)
0161 727 6300