Customer Service Administrator

5 days ago

Swinton, United Kingdom Mpeople Full time

Mpeople Recruitment are currently seeking a **Customer Service Administrator **to join a market leading, thriving and rapidly growing manufacturing business based in **Swinton**.
- **Salary: £20,000 - £24,000 **dependent on experience
- **Location**:Clifton, Swinton **(M27)
- **Hours of work**:09:00 - 17:00, Monday - Friday

The Customer Service Administrator will work within the Production department. They will manage and support the business' independent clients who enquire about and purchase items that can be manufactured to bespoke specifications. Key responsibilities would include:

- Preparing and processing of sales orders and quotations for the company’s customers
- Review customer requirements and drawings and produce quotations including using bespoke pricing formulas
- Update and maintain the quote register
- Dealing with sample requests and liaise with customer to confirm order requirement ready for processing
- Prepare and distribute job sheets as appropriate and delivery notes before 9.30am
- Liaising with clients in relation to delivery dates including planning and co-ordinating deliveries with the company’s logistics manager
- Manage relations, orders, quotes and correspondence with customers
- Accept incoming client calls immediately on behalf of the team and respond to their enquiry in a professional manner
- Maintain all relevant documents relating to sales and manage client files
- Scheduling joinery, solids, laminate cutting, laminate pressing, edging and CNC liaising with the Production Manager
- Schedule finishing works, wrapping and transportation liaising with internal logistics or organising externally through couriers
- Raise snagging paperwork, keep the customer updated and ensure completion within agreed timetable
- Develop knowledge of laminates, veneers, solid woods and edgings
- Liaising with procurement regarding stock levels and relay order requirements Assisting with ordering materials and optimising stock control
- Update Production Chart for all new orders
- Liaise with the finance team regarding credit limits, new accounts and customer payments
- Keep Production updated with any revisions to job sheets and delivery timetables

Skills & Attributes Required:

- Experience of customer service (office based) is essential
- Experience of processing sales orders would be desirable
- Experience within the manufacturing industry is also desirable
- Strong communication (written and verbal) skills and rapport building
- Going above and beyond to deliver a high quality of customer service
- Efficient organisational and prioritisational skills
- Ability to work in fast-paced and high-pressure environments
- Problem-solving
- A positive and enthusiastic ‘can do’ attitude
- A great team-player

Please note that Mpeople Recruitment cannot always respond to all applicants due to the high volume of CV's received on a daily basis. Should you not receive a response within 5 working days please accept this as not been successful. Mpeople wish you all the best in your job search.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£24,000.00 per year

Schedule:

- Monday to Friday
- No weekends

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