Customer Service Advisor

5 days ago


St Ives, United Kingdom Osborne Appointments Full time

Are you confident talking to customers on the phone?

Do you have great customer service skills?

Are you looking for a new role within a company that is expanding?

I am looking for customer service advisors to join a great team based just outside of St Ives, Cambridgeshire.

You will have a portfolio of customers to look after and you will work to maximise the sales of products to electrical wholesalers.

Customer Service Advisor responsibilities
- Achieving sales revenues within the budget agreed with management.
- Retaining existing, onboarding lapsed, and bringing on new customers.
- Encouraging orders to be placed through the online sales platform.
- Maintaining accurate sales administration data the company CRM system.

Experience and requirements
- Energetic and confident personality
- Previous experience in a telephone based sales or customer service role
- Strong verbal and written communication skills
- Ability to work at a pace whilst always remaining detail focused
- Exceptional customer service skills
- Ability to develop strong business relationships
- Competent IT abilities
- Experience of CRM, particularly Sage CRM would be advantageous

Basic salary of £24,000 - £26,000 plus additional bonuses



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