Hotel Night Porter
2 weeks ago
Our client is seeking a Hotel Night Porter to assist the Night Manager for the smooth operation of the hotel during the night to ensure high standards of guest satisfaction are achieved consistently.
Weekly hours of work: 27 - 38 / 3-4 Nights per week.
**As Night Porter your key responsibilities include**:
- Receiving a hand-over from the Duty Manager and ensuring that all aspects of night service are dealt with in an efficient and effective manner.
- Providing a warm welcome to guests on arrival at check-in and dealing with guest enquiries and resolving queries effectively
- Ensuring that guest billing is accurate on check-out and payment is received on departure complying with hotel procedures
- Ensuring the night audit function is completed accurately on a timely basis
- Ensuring all entrances to the hotel and car park are locked at an appropriate time and full night security measures are followed for the safety of staff and guests. This includes all hotel emergency/fire evacuation procedures complying with Health & Safety requirements
- Communicating effectively with the Front Office Manager and wider hotel team
- Arranging newspapers and wake up calls
**We are keen to hear from applicants with the following**:
- Hotel experience
- Night audit experience
- Excellent customer service skills and able to stay calm under pressure
- Experience of using a Front Office Management system
- Ability to work 3-4 night shifts out of 7 on a rota basis, including weekend work.
**What you will receive**:
Up to an Annual Salary of £24,500 Pro Rata (£10.57 - £11.77 per hour), plus excellent benefits:
- Generous employee discounts on drink, food and accommodation across the hotel groups many location across the country
- Annual leave entitlement of 31 days annual leave entitlement, rising to 33 days with service.
- Use of Gym and Golf facilities (across hotels with golf courses)
- Bespoke training programmes accessible to all
Only Applicants living and have Right to work in the UK will be considered for this position.
**Job Type**: Permanent
**Salary**: £22,000.00-£24,500.00 per year
Schedule:
- Night shift
Work authorisation:
- United Kingdom (required)
Work Location: One location
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