Lead User Researcher

**Description**:
We’re part of RVU, a group of online brands (including Uswitch, Tempcover and Money.co.uk) that empowers people to make confident decisions across a range of household services.

**About the role**:
Central to our mission is understanding what current and future customers want and translating that insight into guidance for the business. To supercharge that work, we are looking to hire a Lead User Researcher. Based in the user experience design team and working closely with Product Designers and Managers, you will ensure we are:
Useful - are our services helping users accomplish their objectives?
Usable - can users complete their objectives quickly, easily, and conveniently?
Used - are our services being or will they be used in the manner we intended?

Once we have this insight, you’ll organise, analyse, publish, and promote it so our colleagues can make informed decisions about the future directions of the business.

As our sole dedicated Lead User Researcher, this is a pivotal role and a great opportunity to build and shape how research is done and integrated into the wider business.
- Plan, design and conduct a range of research methodologies to inform and guide the design and development of product journeys and marketing communication.
- Translate your findings into actionable insight that you will share across the organisation, with a focus on promoting this user centred insight as key tool for business decision making.
- Guide and mentor colleagues on research best practices.
- Collaborate with our customer insight team to gather deeper insights and increase effective cross-team ways of working.
- Support teams to build accessible digital products by including participants across the full range of our customer base.
- Work collaboratively in a multidisciplinary delivery team, including designers and product owners, to define research plans.
- Occasionally lead and support the product design teams’ work running workshops using HCD to find solutions to problem statements.

**What we're looking for**:

- Skilled in qualitative and quantitative research methods, and analysis of research data.
- Strong understanding of user experience best practices, and a commitment to staying up to date with industry trends.
- Understanding of the digital customer journey for purchasing and managing UK based insurance, financial and/or home services (whether from professional work or personal use as a consumer).
- User-focus with the ability to push back and advocate for their needs.
- Solid business acumen through conducting User Research in a commercial setting.
- You don’t need to tick off everything on this list - so don’t let that hold you back from applying. There are plenty of opportunities to learn with us_

**What we offer**:
We want to give you a great work environment; contribute back to both your personal and professional development; and give you great benefits to make your time at RVU even more enjoyable. Some of these benefits include:

- Employer matching pension up to 7.5%
- Hybrid approach of in-office and remote working, and a “Work from Home” budget to help contribute towards a great work environment at home
- Excellent maternity, paternity and adoption leave policy, for those key moments in your life
- 25 days holiday (increasing to 30 days) + 2 days “My Time” per year
- Up to 30 days per year “working from anywhere”
- A healthy learning and training budget
- Electric vehicles scheme
- Health insurance
- Access to the Calm and Peppy app for physical and mental health
- Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected

At RVU we combine the close-knit and agile environment of a startup, with the know-how, technology and backing of a well-established company.

**Our culture**
Our culture is driven by innovation, collaboration, and a relentless focus on creating real value for our customers. With an experimentation mindset, we challenge the status quo, push boundaries, and embrace continuous learning to stay ahead. Our diverse teams are made up of brilliant people who uplift each other and work together to tackle complex problems. We work with a balance of rigour and urgency so we can learn fast and adapt to change quickly. We are a company where growth knows no limits, and where every person is empowered to make an extraordinary impact. Check out our Life At RVU page to get a further glimpse into our culture.