Junior User Researcher

**Details**:
**Reference number**:

- 280559**Salary**:

- £32,460 - £39,690**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- WRA - Strategy**Type of role**:

- Customer Insight**Working pattern**:

- Flexible working, Full-time, Job share**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- We encourage flexible and hybrid working but although this role can be based anywhere, some office attendance is required depending on business need. This role is based in our Cardiff office.About the job

**Job summary**:
At the Welsh Revenue Authority (WRA), we’re responsible for collecting and managing 2 devolved Welsh taxes: Land Transaction Tax and Landfill Disposals Tax, on behalf of the Welsh Government. The revenue we raise funds public services, like the NHS and schools, in communities across Wales.

We’re committed to helping deliver a fair tax system for Wales through what we call ‘Our Approach’ - a Welsh way of doing tax. By working collaboratively with representatives, partner organisations, taxpayers, and the public, we make sure taxes are collected efficiently and effectively.

We base everything we do on our **corporate plan**. This sets out our purpose, strategic objectives, and longer-term ambitions. We report on our work annually - see our latest **annual report and accounts**.

We’re a small and multi-skilled organisation of more than 80 staff, with talents, skills and experience spanning 14 different professions. We champion innovation, collaboration and shared decision-making. And we empower and entrust our people with high levels of responsibility and autonomy.

Find out more about what it’s like to work with us in our latest **People Survey**.

For further information, please visit **gov.wales/wra**

**Job description**:
We’re looking for a Junior User researcher who is passionate about user centred design to join our small user experience team.

We are continuously looking to improve our services to enable tax payers to pay their tax easily and correctly first time. The customer experience team have an important role to ensure that we focus on the user’s needs and optimise the impact of our services.

We are looking for someone who is curious and as a junior user researcher we will help you develop your skills to understand how users will interact with policy ideas and services. You will work in a multi-disciplined agile team and be supported by a senior user researcher.

As a small team in a small organisation we work collaboratively with colleagues in communications, digital, and operations on multiple projects and tasks. Flexibility is key and the ability to have a broad understanding of user research and user testing is required and you will support other areas of the teams work on wider user engagement.

Although we want specialist user research skills, and will support you in developing these, we also want somebody who is prepared to muck in and support the whole team in delivering our priorities, this will appeal to somebody who enjoys a flexible and fast changing work environment.

“This is an exciting time to join as we rebuild our small team. The post offers the opportunity be involved in all aspects of service design including research, development, testing, and implementation in an operational environment. I have learned so much working in a small organisation being involved in a wide range of work and enjoy seeing ideas become reality in a short space of time. Your ideas will make a difference to our users.”

Neil Butt, Head of Customer Insight and Strategy

**Person specification**:

- Working with our senior user researcher to plan, design and prepare user research activities
- Carrying out user research activities from recruiting participants, preparing discussion guides and moderating research sessions
- Analyse data to create actionable insights and support design and delivery of a project to meet user needs
- Communicate research findings to help the team and the wider organisation develop a deep understanding of our users and their needs
- Be an accessibility champion in the WRA and take the lead on maintaining our organisations accessibility statement
- Attend tax forums to engage with our users and undertake user demonstrations, testing, and research
- Work with customer experience and engagement manager analysing feedback and identifying areas to take forward and implement change.

**Benefits**:
We offer a wide range of benefits when you join the WRA, such as:

- 31 days annual leave + 2 privilege days
- flexible working
- a generous employer contribution Civil Service pension scheme
- Cycle to Work scheme and season ticket loans
- learning opportunities including funded Welsh language courses
- dedicated wellbeing time offered weekly
- a highly engaged and collaborative culture - see **our People Survey results**

Find out more about the bene