Project Assistant: Data Support

Contact Length : Fixed term contract - 12 months

Hours of work: Up to 37 hours per week - minimum weekly hours 18.5. Working hours will mainly take place during normal office working hours, though occasional flexibility may be required to suit the needs of the post.

**Salary**: £20,971 (FTE)

Contact Length: Fixed term contract - 12 months

Reporting to: Project Manager

Background:
They estimate there to be in region of 400,000 people caring for a family member, friend or neighbour in the West Midlands alone and they at them want to make a positive difference to their quality of life. They are a not-for-profit social enterprise thatoffers a range of provision to unpaid carers from advice and guidance; emergency back-up care; training, wellbeing activities and much more. They run the Birmingham Carers Hub - a one stop shop for improving carer wellbeing; they're also a key delivery partnerfor Ageing Better in Birmingham - a programme to reduce social isolation. If you want to make a difference to the lives of carers and their families, and want to support their dynamic team, then this could be the job for you They are a Real Living Wage signatoryand a Carer Friendly Employer.

Main duties:
The Data Assistant will take an active role in supporting the reporting requirements and data analysis activities for a range of their projects and services. This will be achieved by:

- Assisting in the summary, analysis and reporting of Carer activities from large datasets
- Supporting with financial administration and Carer wellbeing payments
- Support the administration of customer surveys and other team communications
- Support with inputting and analysis of customer surveys and feedback
- Safe handling and inputting of client and financial data to systems and gathering information to monitor project progress
- Working to agreed processes administering Carer ID and Payment Cards responding to queries in a professional manner
- Supporting with monitoring of grant funding

The role will also work alongside the Project Assistant to provide general administrative support to the team as needed. Activities will include:

- Working as part of a team assisting the office and team to run efficiently
- Regularly communicating with a range of organisations involved with their services
- Assisting in the preparation and distribution of materials and stationery required for events
- Undertaking other duties as requested appropriate to the grade of this post.
- Representing them in a positive and professional manner at all times

To be considered for this post you will need to ensure that you have demonstrated how your skills and experience meet the Person Specification requirements outlined below to fulfil the job successfully. Closing time / date is midday Monday 6 February. Interviewswill take place at Touchbase Pears, 750 Bristol Road, Selly Oak, B29 6NA.

Person Specification (Key: E = Essential, D = Desirable)

- Education, Qualifications and Training
- A good standard of education with at least 5 C/GCSE’s (E)
- Training in excellent customer service practices (D)
- Experience
- Dealing with customers via a range of channels face-to-face, telephone and/or online (E)
- Responding to queries and simple problem solving (E)
- Setting up and maintaining records (E)
- Working in the health, social care or community sector (D)
- Working to deadlines (D)
- Taking accurate meeting notes (D)
- Knowledge or Awareness
- Computer literate, competent in Word, Excel, Powerpoint and Outlook (E)
- Maintaining a high-level of confidentiality and discretion at all times (E)
- Familiarity with the issues facing parent-carers and family carers (D)
- Skills
- Able to work with large amounts of data to support with reporting
- Skilled in data analysis
- Excellent attention to detail and ability to input large amounts of data accurately
- Excellent customer service skills (E)
- Organised, with good administrative skills (E)
- Able to meet deadlines and work to an agreed budget (E)
- Can work effectively as part of a team (E)
- Able to network effectively with a range of people and diverse organisations (D)
- Personal Attributes
- Organised and dependable (E)
- Compassionate and sensitive to the needs of others (E)
- Other Requirements
- Suitable environment to work from home (E)
- Occasional travel across West Midlands as required (D)
- Basic DBS check (E)