Claims Advisor

2 weeks ago

York, United Kingdom Castle Employment Agency Full time

Due to continued growth, and personal development within the business, we have an opportunity for a Claims Advisor to join a warm, friendly and empathetic customer contact centre environment for a not-for-profit organisation.

Based just outside the centre of York where you can enjoy free parking, easy public transport routes and also opportunity for hybrid working. Along with a competitive salary of £23,000 you will gain an exemplary benefits package including 35 days holiday, free on-site gym, private healthcare, Christmas gifts, discounts on holidays, restaurants, supermarkets and more

We are keen to speak with anyone who has excellent communication skills, has experience working within a Contact Centre or Claims environment, and wants to help improve the quality of people’s lives.

Being the first point of contact for customers, some of your duties will consist of:

- Receiving inbound calls from customers, providing the appropriate guidance and advice needed in regard to their private Healthcare, being resilient and overcoming any objections
- Assist customers with the claims process for private healthcare
- Answer any questions or queries which customers may wish to discuss, sometimes in difficult and sensitive situations
- Build rapport and relationships with customers, in a positive, understanding and caring way
- Basic data input and administration duties when necessary

This will be working Monday to Friday 37.5 hours per week, with a 30-minute unpaid lunch break and two 10-minute scheduled breaks, earning a salary of £23,000.

Upon starting, you will receive an excellent 4-week training package, followed by 2 weeks live working with coaching support to ensure you are comfortable and competent in the role. This first 6 weeks will be working be 9am-5pm, which you must be available for the whole duration with no holidays taken.

Company Benefits:

- 35 days annual leave with the opportunity to buy and sell up to 5 days
- Hybrid working following completing on probation period
- Free private healthcare
- Annual performance, development and salary reviews
- Cycle to work schemes
- Electric and hybrid car purchase schemes
- Rail travel season ticket purchase schemes
- Christmas gift each year
- Retail discounts including holidays, restaurants, supermarkets and more
- Eye Test vouchers and money towards glasses needed
- Company Maternity and Paternity pay
- Pension scheme with up to 10% contributions
- Annual Flu Jabs
- Free hot drinks
- Free fruit
- Free on-site gym
- Death in Service
- Employee team engagement events
- Community volunteering opportunities

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