Claims Advisor

1 week ago

York, United Kingdom Castle Employment Full time

Due to continued growth, and personal development within the business, we have an opportunity for a Claims Advisor to join a warm, friendly and empathetic customer contact centre environment for a not-for-profit organisation.

Based just outside the centre of York where you can enjoy free parking, easy public transport routes and also opportunity for hybrid working. Along with a competitive salary of £23,000 you will gain an exemplary benefits package including 35 days holiday, free on-site gym, private healthcare, Christmas gifts, discounts on holidays, restaurants, supermarkets and more

We are keen to speak with anyone who has excellent communication skills, has experience working within a Contact Centre or Claims environment, and wants to help improve the quality of people’s lives.

Being the first point of contact for customers, some of your duties will consist of:

- Receiving inbound calls from customers, providing the appropriate guidance and advice needed in regard to their private Healthcare, being resilient and overcoming any objections
- Assist customers with the claims process for private healthcare
- Answer any questions or queries which customers may wish to discuss, sometimes in difficult and sensitive situations
- Build rapport and relationships with customers, in a positive, understanding and caring way
- Basic data input and administration duties when necessary

This will be working Monday to Friday 37.5 hours per week, with a 30-minute unpaid lunch break and two 10-minute scheduled breaks, earning a salary of £23,000.

Upon starting, you will receive an excellent 4-week training package, followed by 2 weeks live working with coaching support to ensure you are comfortable and competent in the role. This first 6 weeks will be working be 9am-5pm, which you must be available for the whole duration with no holidays taken.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Gym membership
- On-site parking
- Private medical insurance
- Wellness programme
- Work from home

Schedule:

- Monday to Friday
- No weekends

Work Location: One location

Reference ID: 64712

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