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Protection Claims Advisor
2 weeks ago
**Protection Claims Advisor - Up to £22,000**
We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.
Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us.
If this sounds like you, read on.....
**A bit about the job**:
Life is full of unexpected twists and turns. But for every situation, Aviva is on hand to make things simple and keep customers protected. Joining the Aviva Claims team, you'll have a vital role to play in a company that paid out £34.4 billion in claims and benefits last year to our customers globally.
This is a very rewarding role as we are helping our customers when they need us the most, it maybe that they have lost a loved one, or themselves have a critical or terminal illness.
**Skills and experience we're looking for**:
- Finds it easy to talk to customers and can handle customers interactions with sympathy and support, whilst providing clear information
- Experience of working within an office environment is highly desirable, although strong experience within another professional customer-facing role would be considered, i.e. retail.
- Ability to work on own initiative and make decisions in a customer-focused team environment
- Flexibility and adaptability to thrive in a fast-paced, highly demanding, constantly changing environment.
- Excellent communication skills both written and verbal.
**What you'll get for this role**:
- Starting salary up to £22,000 (depending on location, skills, experience, and qualifications)
- Generous pension (starting level Aviva contributes 8% when you contribute 2%)
- Eligibility for annual performance bonus
- Family friendly parental and carer's leave
- 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
- Up to 40% discount for Aviva products
- Brilliant flexible benefits including electric cars
- Aviva Matching Share Plan and Save As You Earn scheme
- 21 volunteering hours per year
**Aviva is for everyone**:
We flex locations, hours and working patterns to suit our customers, business, and you.
Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.
To find out more about working at Aviva take a look here
