Customer Service Advisor

3 days ago

Huddersfield, United Kingdom Capitol Students Full time

**Location**:Capitol Students Snow Island - Huddersfield

**Shifts**:08:00 - 16:30, 10-18:30 and 11:30-20:00 (inclusive of half an hour lunch break) could vary depending on cover and summer period

**Hours**:40 hours per week, 5 days Monday - Friday with occasional weekends when necessary

**Line manager**:Assistant Property Manager/ City Manager

**Main duties will include**:

- Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
- Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students,
- resolving customer issues at the time or referring them to management via the appropriate channels
- Distributing post and managing student parcel pick-up system
- Front-of-house and reception duties
- Preparing written correspondence as requested by other members of the management team
- Receiving student payments
- Assisting Scheme Manager in administrative actions required for all aspects of financial control including
- Credit control
- Daily cash and card banking reconciliation
- Updating booking system with payments received or further charges
- Preparing arrival packs for new residents
- Publishing and distributing signage for notice boards around scheme
- Checking returned license acceptances ensuring all relevant documents have been received
- Perform room viewings for potential new residents
- Assisting the Assistant Scheme Manager with administrative tasks as required
- Work with the marketing team to actively promote and explore new marketing avenues
- Organising social events on site, monitoring social media and updating our social media streams

**Other Duties**
- Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
- Perform and document regular inspections of resident’s flats
- Receiving student payments
- Preparing written correspondence as requested by other members of management team
- Publishing and distributing signage for notice boards around the scheme
- Work with the marketing team to actively promote and explore new marketing avenue

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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