Groups Specialist

1 day ago

Ellesmere Port, United Kingdom Travel Innovation Group Full time

**Role: Groups Specialist**

**Reports to: Groups Team Leader**

**Salary: £19,877 + £3,300 shift allowance for unsocial hours**

**Job Purpose**:
The department operates between the hours of 8:00am and Midnight, Monday to Friday.

Due to the nature of this customer facing role and a significant proportion of the business being generated from USA, the breakdown of your normal hours of work will be by agreement with your manager but usually between the hours of 1pm - Midnight, Monday - Friday.

**Key objectives**:
To service all enquiries & bookings to company standards

To adhere to all airline deadlines and terms and conditions

To understand the groups flight needs and advise on appropriate solutions

To work with the Team Leader and Marketing department to drive growth in ticket sales

To understand the different airline routes to be able to advise the best option for each group.

**Tasks & Responsibilities**:

- These include, but are not limited to_**:

- Carry out the above in line with set company service level standards in a friendly & professional manner

Use a GDS to:
Check availability

Price flight itineraries

Make & Ticket bookings

Action Post ticket amendments
- Use industry knowledge and initiative to choose best airlines to approach to meet the groups requirements
- Make sound commercial decisions on margins & pricing on a booking by booking basis
- Work on own initiative without constant supervision
- Update all transactions accurately into the database
- Keep on top of all airline deadlines for deposits, balance payments, names & ticketing
- Ensure payments are received from clients in good time to meet deadlines
- Develop a good understanding of the market and competition
- Form close ties with staff within airline partners to strengthen relationships
- Be aware of, and work towards, sales targets
- Answer phones of other departments during busy times

**General**
- Be a committed, enthusiastic and supportive team member
- Be aware of company’s goals and aims and strive to achieve at every opportunity
- Deliver an efficient and professional service to Aviate’s internal and external customers
- Attend and contribute in a positive and objective manner at team meetings or any relevant departmental/company meetings
- Acknowledge correspondence within set standards and timescales
- Assist other departments when and where necessary to ensure business continuity and minimum standard performance
- Maintain systems to ensure quality control
- Strive to continuously improve the quality (presentation, accuracy and coverage) of information relevant to the business
- Keep accurate records and filing systems both computer and hard copy resources
- Maintain high levels of accuracy
- Keep product knowledge & operational skills up to date
- Undertake appropriate training as required
- Work in a positive, proactive and determined manner

**Job Types**: Full-time, Permanent

**Salary**: From £19,877.00 per year

Additional pay:

- Bonus scheme
- Yearly bonus

**Benefits**:

- Additional leave
- Company events
- Gym membership
- On-site parking
- Referral programme
- Sick pay
- Wellness programmes
Schedule:

- 8 hour shift
- Monday to Friday
**Experience**:

- Customer Service: 1 year (required)
Reference ID: Groups Specialist

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