Customer Specialist

**Customer Specialist - Hydrogen Village**

**Contract Type: Permanent**

**Level 7**

**About the role**

As a Customer Specialist you will be promoting Hydrogen and the benefits it has on the UK meeting its Net Zero targets. In this role you will be expected to manage and maintain strong and lasting relationships with strategic partners and key stakeholders; Including Highways and Local Authorities, Local Businesses, Customers and Communities. As a Customer Specialist, you will work alongside the Hydrogen Village Team and wider Future of Gas team to understand the forward-looking programme of works, assessing the impacts to and develop engagement strategies for the impacted groups.

You will also be leading on the delivery of the agreed engagement strategies; ensuring that prior to commencement of the programme, customers and stakeholders are fully notified and clear on the works due to commence.

**Key Accountabilities**

In this role you will be ensuring the Hydrogen Village Team are providing a great customer experience throughout all stages of the programme and are energised by the net zero decarbonisation challenge.

You will be working collaboratively with Hydrogen Stakeholder Specialist to ensure the Hydrogen Experience Centre is a centre for excellence providing an excellent experience and ensuring the community is excited about our hydrogen future. Whilst doing this you will be building value adding relationships with key stakeholders such as domestic and commercial customers, Highways Authorities, Local Authorities and Community Groups. Holding these value adding relationships will help support the Customer Experience Team with analysis of customer insights.

Additionally you will be managing the performance of the team, identify opportunities for your own and your team’s development. Ensure you promote effective team working and competence development ensuring CLOs are the face of our community.

**About You**
- Excellent interpersonal skills with the ability to influence, negotiate and work collaboratively, engaging and developing value-adding relationships with a wide range of audiences at all levels (internal and external)
- A track record of delivering high quality outputs on time against demanding timescales
- Excellent team working skills, and a proactive approach to problem solving
- Demonstrate a high level of customer focus
- Strong organisational and analytical skills
- Able to prioritise and manage multiple projects to challenging timescales
- Able to drive commercial value through analysis and sound decision making
- Good overall understanding of Cadent, appropriate legislative requirements, company policies, procedures and the regulatory framework

**What’s In It For You**

Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer:

- Ample opportunity for progression within the business
- Mentoring and guidance opportunities

**Benefits**
- We offer a host of benefits to suit your lifestyle and support your well-being. These include:_
- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
- 25 days holiday, plus statutory days, and an option to buy more
- Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development
- Strong focus on supporting you as an individual including:

- hybrid working
- flexible working
- strong commitments to ED&I
- generous family provision policies
- Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
- My Offers membership card - offering discounts and savings from hundreds of retailers
- 2 paid volunteering days per year
- Free gym access at the Ansty office, as well as a ‘Gympass’ scheme providing free or heavily subsidised local gym memberships

We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what’s possible for the role.

**About Us**

At Cadent we’re excited to be part of the future of UK energy We’ve got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.

**Diversity and Inclusion**
Don’t meet every single requirement listed?

We place great importance on equity, diversity and inclusion,