Customer Service Specialist

1 week ago


Ellesmere Port, United Kingdom The Business Connection Full time

Hours of Work: Monday - Friday on a rota basis between the hours of 08:00am - 21:30pm, plus 1 Saturday or Sunday in a 4-week period working from 09:00am - 17:30pm (paid at 1.5 times your hourly rate)

**Salary**: £21,367 before weekend pay (£26,400 including weekend pay), plus a wide range of company benefits and genuine career prospects.

Full training will be provided.

Key Responsibilities:

- Use a GDS system to check, action and verify all information provided.
- Adhere to all company and industry guidelines and T&Cs.
- Make commercially viable decisions on pricing, on a case-by-case basis.
- Working on your own initiative, without constant supervision.
- Manage your workload by working to specific deadlines, payments and confirming various details.
- Be able to understand the marketplace and competition.
- Build a strong rapport with suppliers to strengthen relationships.

**Requirements**:

- Strive to deliver a gold standard of customer service and experience.
- Be a supportive and enthusiastic team member
- Deliver an efficient and professional service to internal and external customers.
- Have a high level of accuracy, maintaining a keen eye for detail at all times.
- Work in a proactive, positive and determined manner.

Keywords: Sales, Customers, Upsell, Targets, KPIs, Customer Service



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