Ecommerce Customer Service Executive

2 days ago


London, United Kingdom Zachary Daniels Full time

**eCommerce Customer Service Assistant - Central London - Fashion/ Clothing Brand| Up to £25k | Casual Office Wear | Employee Discount and Benefits**

Zachary Daniels Recruitment are on the hunt for an eCommerce Customer Service Assistant, to join a fashion brand based in Central London. The position of eCommerce Customer Service Assistant is designed to ensure all customers receive a first class service.You will be joining a really warm, family-feel type culture.

Key responsibilities in the position of eCommerce Customer Service Assistant will include:

- Monitor and report on common issues/feedback from customers
- Timely resolution of all queries/complaints
- Provide a depth of knowledge to customers on product and ranges
- Maintain and update FAQ pages
- Ensure customer data is GDPR compliant
- Flag any known operational issues causing a delay
- Liaise between ecommerce and operations to manage order cancellations/refunds

To be considered for the position of eCommerce Customer Service Assistant, you must offer the following:

- 2 years in a similar role
- Obsessed by the customer
- Solutions focused and proactive in approach
- A warm and friendly manner
- Remain calm under pressure and can deliver results in a timely manner

Zachary Daniels is a Niche, National & International Recruitment Consultancy.

Specialising in Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | SeniorAppointments & Exec | Sales | Supply Chain & Logistics

**BBBH26455



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