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Refrigeration Service Department Coordinator

2 weeks ago

Pudsey, United Kingdom Pennine Refrigeration Services Ltd Full time

**RAF- 3514 -Refrigeration Service Department Coordinator**

Pennine Refrigeration Services Ltd is a leading provider of refrigeration services in the Leeds area. We specialise in the installation, maintenance, and repair of refrigeration systems for the food & agri industries.

Our team of highly skilled technicians is dedicated to providing exceptional service and ensuring the optimal performance of our clients' refrigeration systems. We are currently seeking a detail-oriented and customer-focused **Refrigeration Service Department Coordinator** to join our team.

As a Refrigeration Service Department Coordinator, you will be responsible for coordinating and managing the day-to-day operations of our service department, ensuring efficient scheduling of service calls, and providing excellent customer service to our clients.

**Responsibilities**:

- Coordinate and schedule service calls for our team of refrigeration technicians
- Communicate with clients to understand their service needs and schedule appointments accordingly.
- Ensure that all service calls are properly documented and assigned to the appropriate technician.
- Monitor the progress of service calls and provide updates to clients as needed
- Maintain accurate records of service calls, including details of work performed and parts used.
- Assist with the ordering and inventory management of parts and supplies.
- Handle customer inquiries and resolve any issues or complaints in a timely and professional manner.
- Collaborate with other departments to ensure smooth coordination of service activities
- Provide administrative support to the service department, including data entry, filing, and report generation

**Requirements**:

- Previous experience in a similar role, preferably in the refrigeration or HVAC industry
- Strong organisational and multitasking skills, with the ability to prioritise tasks effectively
- Excellent communication and customer service skills
- Proficient computer skills, including experience with scheduling software and Microsoft Office Suite
- Knowledge of refrigeration systems and components is a plus
- Ability to work well under pressure and meet deadlines
- Valid driver's licence

**What We Offer in Return**:

- We offer a competitive salary.
- Full-time, permanent contract.
- Access to a contributory company pension scheme, with an employer contribution of 3%.
- 33 days holiday (inclusive of annual, bank/public days).

**Application Process**:
If you are highly organised, have the skills, experience, a passion for providing exceptional customer service and have experience in the refrigeration or HVAC industry, we would love to hear from you.

To learn more about our company, please visit our website.

We are an equal opportunity employer.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person