Sales and Client Services Associate

1 week ago

Runcorn, United Kingdom DCBL Full time

**Sales and Client Services Associate**

A fantastic new opening for a customer-focused Sales and Client Services Associate to join our continually growing organisation, offering excellent earning potential and real career progression.

As we continue to expand our operations, we are seeking a friendly, highly skilled, target driven sales associate. In this role, you will need to have a sales-oriented mindset and desire to succeed. your duties include cultivating new leads into sales, upselling and cross-selling where possible, building positive relationships with new and existing clients whilst managing large volumes of enquiries.

This position will suit someone who has experience within a sales and fast-paced client services environment. By liaising with clients over the telephone, you will have the opportunity to build a strong rapport, provide an excellent service and discuss the correct pathway to recover their outstanding debts. You will need strong communication skills, an ability to work in a fast-paced environment and have the ability to multitask.

**What’s on Offer?**
- Competitive basic salary of £28,000, (OTE of £45,000)
- Flexible Hours
- 30 days Annual Leave (including Bank Holidays and your birthday off)
- Full training provided
- Genuine career progression
- Free Parking
- Free tea & coffee making facilities
- Free breakfast on alternate Fridays
- Dress Down Fridays
- Early finish Fridays
- Social events
- Employee Assistance Programme
- Newly refurbished offices

**Key Responsibilities**:

- Ensure a positive and professional client service experience is provided.
- Use of creditsafe, companies house and other platforms to proactively identify new business opportunities.
- Support our clients by answering any queries they may have related to their case.
- Develop excellent relationships with clients, ensuring long-term partnerships are formed.
- Cross sell and upsell to new and existing clients where possible.
- Conduct face to face Zoom or Teams meetings with new and existing clients.
- Maintain client records and document progress of cases.
- Ensure all new business leads are contacted on the day the enquiry was made.
- Ensure all new business leads are followed up within business SLA’s.

**Skills Required**:

- Sales Experience
- Debt Recovery Experience
- Business Development Experience
- Client Management Experience
- High level of organisational skills
- Ability to multi-task and manage a high volume of work
- Excellent IT skills; be proficient using Microsoft office programs
- Have a tenacious and “can-do” attitude
- Ability to coordinate with other departments on client-related matters
- Target Driven

**Essential Skills Required**:

- Sales Experience
- Debt Recovery Experience
- Business Development Experience
- Client Management Experience

**Job Types**: Full-time, Permanent

**Salary**: Up to £45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Commission pay

Pay: £28,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

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