Field Service Supervisor

Rotex pioneered the dry separation industry and grew to become a global manufacturer of industrial separation equipment, becoming a subsidiary of Hillenbrand, Inc. in 2011. Rotex now sets the standards for maximizing yield and minimizing waste for a host of Fortune 500 companies in processing facilities around the world.

The Rotex story of superior separations starts with the people who work here. Our associates are our number-one asset; this fine group of people helped Rotex expand from a regional Cincinnati company to a strong global competitor. And we’re not done yet. We’re always looking for great people to add to our story and to help us write the next chapter in our history.

Rotex is now looking for a Field Service Supervisor to join our team in Runcorn, Cheshire:
Are you passionate about machinery, with a knack for onsite start-ups and after-sales support? Do you have leadership potential and enjoy guiding a team? We are seeking a Field Service Supervisor to oversee and perform technical interventions at customer sites and lead a small team of field service engineers.

About the Role:

- Conduct onsite troubleshooting and maintenance of our machinery at customer locations, in addition to other services such as new machine start-ups, commissioning, machine assessments, and training customers.
- Liaise with customers to provide technical support and training as needed. Recommend parts and service solutions to improve machine uptime, maintenance, and operation
- Lead, mentor, and coordinate a small team of field service engineers. Support the team in diagnostic and repair tasks, providing hands-on technical expertise
- Manage service schedules, parts logistics, and reporting. Ensure timely and efficient service delivery, maintaining high customer satisfaction.
- Contribute to continuous improvement of service processes and standards, providing feedback to Rotex engineering and sales teams based on observations and feedback gathered in the field.

Your Profile:

- Associate’s Degree in Engineering or related field; and a minimum of 5 years related mechanical engineering/maintenance experience; or equivalent combination of education and experience
- Hands-on experience in installation, commissioning or maintenance of complex equipmentMechanical troubleshooting experience required. Pneumatics/electrical controls also preferred.
- Leadership potential, ideally with some experience in team management
- Intermediate knowledge and experience with Microsoft Office, particularly Word, PowerPoint, and Excel, and Outlook
- Experience with Microsoft CRM preferred. Basic knowledge of Solidworks (3D) and AutoCAD (2D) or similar platforms preferred
- Strong troubleshooting and problem-solving skills
- Ability to travel 50% of the time in Europe mainly, but also in Middle-East and Africa when needed.
- Join our Premium brand renowned for serving large enterprise clients with high standards and ambitious growth plans for our Service division. You’ll be part of a dynamic environment that values excellence, innovation, and professional development, with opportunities to make a significant impact on our service excellence and global growth._

Who we are:
Rotex pioneered the dry separation industry and grew to become a global manufacturer of industrial separation equipment, becoming a subsidiary of Hillenbrand, Inc. in 2011. Rotex now sets the standards for maximizing yield and minimizing waste for a host of Fortune 500 companies in processing facilities around the world.

The Rotex story of superior separations starts with the people who work here. Our associates are our number-one asset; this fine group of people helped Rotex expand from a regional Cincinnati company to a strong global competitor. And we’re not done yet. We’re always looking for great people to add to our story and to help us write the next chapter in our history. Rotex is an Operating Company of Hillenbrand.